Chikaodi Ehiemere

I am a result-driven professional with strong interpersonal, analytical, critical thinking, and problem-solving skills. I have a friendly and approachable personality, work well both independently and as part of a team, and thrive in fast-paced environments. I adapt quickly to new challenges, perform effectively under pressure, welcome constructive feedback, and am committed to delivering high-quality result

Customer Retention Specialist at AG Marketing USA (2025-01 – Present)

• Maintain strong relationship with existing clients, ensuring satisfaction and loyalty
• Identify clients need and provide personalized solution to reduce churn
• Collaborate with the quality and sales team to improve customer experience strategies
• Called Customers on long holds to reduce holds, offering incentives and discounts to get them back on track
• Properly investigate to know if customers follow required intake
• Utilize CRM tools to track engagement, follow up and retention metrics effectively
• Returned voice mail requests from customer

Quality Assurance (Call Evaluation) at SENIOR BENEFITS (Call Experts) (2023-07 – 2025-01)

• Monitored and evaluated inbound and outbound calls to ensure compliance with company policies, service standards, and regulatory requirements
• Assessed agent performance using QA scorecards focused on accuracy, empathy, tone, product knowledge, and issue resolution
• Provided detailed feedback and collaborated with supervisors to conduct coaching sessions that enhanced agent communication and customer service skills
• Generated and analyzed QA reports to identify trends, training needs, and opportunities for process improvement
• Ensured consistency and fairness through regular calibration sessions with QA teams and operations managers

Customer Service Representative at SENIOR BENEFITS (Call Experts) (2023-07 – 2025-01)

• Maintained a positive, empathetic, and professional attitude towards customers at all times
• Properly qualified leads and successfully handed over to a senior advisor
• Pitched sales to uninterested clients and had them buy our services, this was due to efficient product knowledge
• Effective disposition of calls to its proper status
• On time to all company training and meetings and participated fully

Customer Service Representative at RENT TO OWN SERVICES (2023-03 – 2023-07)

• Maintained a positive, empathic, and professional attitude towards customers at all times
• Pitched sales to clients inquired on the website and had them sign-up to our services
• Effective disposition of calls to its proper status
• On time to all company training and meetings and participated fully

Customer Service Representative at INSURANCE SUPERMARKET (2022-10 – 2023-02)

• Maintained a positive, empathetic, and professional attitude towards customers at all times
• Properly qualified leads and successfully handed over to a senior advisor
• Pitched sales to uninterested clients and had them buy our services, this was due to efficient product knowledge
• Effective disposition of calls to its proper status
• On time to all company training and meetings and participated fully

Quality Assurance Specialist at UNITED BANK FOR AFRICA (2022-06 – 2022-10)

• Documenting and reporting product or service quality levels
• Developing and implementing standards for inspection
• Training other quality assurance members on all inspection processes
• Following up with the appropriate channels when mistakes are found
• Developing plans to help a company manage staff work performance
• Creating a workflow for product inspection

Customer Experienced Specialist (Telemarketing Department) at UNITED BANK FOR AFRICA (2022-03 – 2022-06)

• Delivering scripted talks-that describe the company's products service, a political talking point or charity appeal to persuade potential customers or donors
• Explaining products and product prices Answering customer information about products, a charity or political beliefs
• Obtaining customer information such as name and address for shipping products or delivering services
• Keeping track of customers that have been contacted and those who do not want to be contacted in the future
• Following up on previous customers for potential sales
• Maintained records of customer contacts Completing customer surveys to obtain information about potential customers
• Worked with Microsoft Word and Google Docs to complete word processing tasks

Customer Experienced Specialist (Multimedia Unit) at UNITED BANK FOR AFRICA (2021-05 – 2022-03)

• Promptly respond to customer inquiries in person or via phone, email, mail or social media
• Quickly and efficiently open customer accounts by accurately recording account information
• Maintain financial accounts by processing customer adjustments in a professional manner
• Increased customer base by 30% during the year 2020 due to the delivery of quick service
• Kept records of customer interactions and transactions, prepared customer experience and feedback forms to assess level of customer experience with services rendered
• Monitored and analyzed outcomes of customer satisfaction surveys
• Acted as an ambassador of the company for both external and internal customers

Completed in Data Analysis – Accenture (2021-01 – 2021-12)

Bachelors of Science In Education in Economics – University of Ibadan (2013-01 – 2017-12)

Nigerian Certification of Education in Computer Science – St Augustine's College of Education Nigeria (2012-01 – 2014-12)

Teacher Registration Council of Nigeria – University of Ibadan (2014-01 – 2014-12)

Senior Secondary School Certificate Sciences – Owen Thomas Secondary School (2008-01 – 2012-12)