Seunfunmi Omale
Customer Service & Healthcare Support Specialist
About
Results-driven Customer Service Professional with over 5 years of experience delivering exceptional client support, building strong relationships, and improving customer satisfaction. Adept in CRM systems, communication tools, and problem-solving. Recently expanded expertise into healthcare support through certifications in patient care, medication management, dental assistance, and physiotherapy assistance.
Experience
Customer Service Manager - Purelife Pharmaceutical
(2023-01)
- Achieved 99% transaction accuracy and high customer satisfaction
- Increased additional sales by 20% through product recommendations
- Reduced escalations by 40% through improved troubleshooting processes
- Trained staff, improving efficiency by 25%
Front Desk Officer - Exc. Pharmaceuticals
(2022-01 - 2023-12)
- Improved operational efficiency by 20%
- Maintained 90% client satisfaction through follow-ups
Customer Service Representative - Promotower Communications
(2018-01 - 2019-12)
- Exceeded sales targets by 120%
- Maintained 85% first-call resolution rate
Medical Receptionist - Momoh Optometry Clinic
(2015-01 - 2016-12)
- Resolved 70% of inquiries independently
- Improved document management efficiency by 25%
Education
Higher National Diploma - Biochemistry - Moshood Abiola Polytechnic, Ogun State (2018-12)
