Chima Ihechimere gift

Results-driven hospitality and operations professional with 3 years of retail sales management experience and hands-on leadership in kitchen and food service environments. Skilled in supervising teams, coordinating daily operations, resolving customer concerns, managing stock, and maintaining hygiene and service standards. Experienced as Kitchen Supervisor at Gomara Nigeria and Chef Lead at All Stars Hotel, Ogoja, with practical expertise in food preparation, kitchen workflow, staff coordination, and guest satisfaction.

Prepared to drive efficient restaurant operations, strong team performance, and exceptional customer experiences as a Restaurant Manager.

FASHION DESIGNER - Global Best Fashion Designing - Abakpa, Ogoja, Cross River State

(2023-01 - 2023-12)

• Designed and produced clothing garments according to customer preferences, measurements, and specifications.
• Managed fabric selection, cutting, sewing, finishing, and quality checks to ensure well-finished garments.
• Communicated with customers to understand design requirements, provide guidance, and deliver orders on schedule.
• Maintained organized work areas, tools, and materials while managing multiple customer orders efficiently.

CHEF LEAD - All Stars Hotel - Ogoja

• Led daily kitchen operations from food preparation through service, coordinating workflow to support timely and consistent guest service.
• Supervised kitchen staff, delegated responsibilities, and maintained clear task ownership throughout each shift.
• Monitored food quality, presentation, portion control, and service timing to maintain consistent standards and reduce avoidable waste.
• Enforced hygiene, cleanliness, and food safety procedures across kitchen workstations.
• Coordinated with service and management teams to respond to guest needs and resolve operational issues promptly.
• Monitored ingredients, utensils, and equipment availability to minimize service interruptions and maintain uninterrupted kitchen operations.
• Assisted with menu preparation, kitchen organization, and on-the-job training for staff, improving team readiness and consistency.
• Supported guest satisfaction by addressing service challenges quickly and maintaining high standards during busy periods.

KITCHEN SUPERVISOR - Gomara Nigeria

(2025-01)

• Supervised daily kitchen activities and coordinated staff assignments to maintain an efficient workflow during service.
• Delegated responsibilities across kitchen operations, ensuring preparation, cleaning, and service tasks were completed on schedule.
• Maintained kitchen hygiene, cleanliness, and organization in line with food safety and workplace standards.
• Supported efficient food preparation and service delivery by monitoring progress and addressing delays promptly.
• Tracked kitchen supplies and utensils, helping maintain availability of essential items and prevent operational disruptions.
• Collaborated with team members to support timely service and consistent food quality.
• Maintained a clean, organized, and safe working environment across kitchen areas.
• Assisted in resolving operational issues and reinforcing customer service standards to support a positive guest experience.

FIELD COLLECTIONS OFFICER - PalmPay Limited - Nigeria

• Managed daily customer interactions and handled account-related concerns professionally while following company procedures.
• Maintained accurate customer and transaction records to support reliable reporting and operational accountability.
• Worked independently and collaboratively to achieve assigned collection and service targets.
• Used communication, negotiation, and problem-solving skills to resolve customer issues and improve payment outcomes.
• Built positive customer relationships while maintaining professionalism and compliance with company standards.
• Organized daily field activities efficiently and consistently met operational expectations in a target-driven environment.

SENIOR SALES REPRESENTATIVE / RETAIL SALES MANAGEMENT - Nigeria

• Supervised and coordinated retail sales activities, supporting the team in achieving monthly business and revenue targets.
• Led sales team members and organized daily operations to improve productivity and maintain consistent customer coverage.
• Handled customer requests, enquiries, and complaints, helping protect customer relationships and encourage repeat business.
• Monitored sales performance and provided coaching and support to help team members improve target achievement.
• Supported sales growth through proactive customer engagement, product recommendations, and follow-up with existing customers.
• Monitored stock levels and product availability, helping reduce missed sales caused by unavailable items.
• Organized daily sales activities and prioritized tasks to ensure timely completion and efficient store operations.
• Trained and supported team members on customer service, product knowledge, and sales techniques.
• Adapted quickly to changing business needs while maintaining service quality, team accountability, and operational continuity.

First School Leaving Certificate - Obeama Ariam Model Primary School (2012 - 2012) Abia State – Nigeria

West African Examination Council (WAEC) - Ikwuano Secondary School (2018 - 2018) Calabar – Nigeria

Bachelor's Degree (B.Sc.) - Business Administration - Cross River State University of Technology (2024 - 2024) Cross River State – Nigeria