Chinenye Lois

Detail-oriented operations and customer support professional with experience supporting business operations, customer service, administration, documentation, data management, and AI quality evaluation. Proven ability to resolve issues, coordinate across teams, maintain accurate records, improve operational processes, and deliver excellent customer experiences. Strong understanding of structured workflow, compliance, and service delivery with a keen interest in IT Service Management (ITSM) and ITIL best practices.

Customer Service Officer - Luminous Travels & Tours - Lagos

(2024-01)

• Manage customer enquiries via phone and email, ensuring timely resolution and excellent service delivery.
• Investigate, document, and resolve customer issues while escalating complex cases when required.
• Maintain accurate records of customer interactions and follow established operational procedures.
• Collaborate with internal departments to improve turnaround time and customer satisfaction.
• Support process improvements by identifying recurring customer issues and recommending practical solutions.

Data Entry Specialist - Teknokleen Group - Lagos

(2023-01 - 2024-12)

• Maintained accurate operational databases while ensuring data integrity and confidentiality.
• Prepared and updated records that supported business operations and decision-making.
• Identified inconsistencies and improved data quality through careful review and validation.

Administrative Support (NYSC) - NAFDAC - Lagos

(2022-01 - 2023-12)

• Supported administrative and customer-facing operations in compliance with organizational procedures.
• Managed documentation and records with a high level of accuracy and confidentiality.
• Worked effectively in a high-volume environment while meeting deadlines and service standards.

AI Data Annotation & Quality Evaluation Specialist - Vis-Ally Solutions

(2022-01 - 2022-12)

• Reviewed and evaluated AI outputs against defined quality standards.
• Maintained detailed documentation and consistently met quality and productivity targets.
• Collaborated with teams to improve workflow quality and consistency.

B.Sc. (Ed.) - Chemistry Education - University of Nigeria, Nsukka

Senior Secondary School Certificate (SSCE) - Peter Bay College