Chinyere Odoemenam

Dedicated and empathetic Customer Service Representative with over 4 years of experience supporting clients across real estate, construction, and e-commerce industries. Skilled in handling phone and email inquiries, resolving complex issues, and maintaining high customer satisfaction levels in fast-paced environments. Known for excellent communication, multitasking, and problem-solving abilities.

Proven success in both remote and on-site roles, ensuring efficient service delivery and customer loyalty.

Customer Service Representative – Phone Team - SmartBuyGlasses - Remote

(2024-08)

• Respond to customer inquiries via phone and email, ensuring timely and professional communication.
• Assist customers with product selection, order tracking, and after-sales support.
• Maintain accurate customer records and escalate unresolved issues to relevant departments.
• Collaborate with the remote customer support team to meet daily targets and improve service standards.
• Handle 50+ customer interactions daily with a focus on empathy, patience, and satisfaction.

PA / Manager - Ngaloma Construction Company - FCT Abuja

(2022 - 2024)

• Provide administrative and operational support for ongoing construction projects.
• Prepare company documents, schedule meetings, and manage correspondence.
• Source contracts, coordinate communication with clients and partners, and maintain records.
• Support project teams on-site to ensure smooth execution and timely completion.
• Enforce service standards and resolve client issues to maintain satisfaction and trust.

Customer Service Representative - Graceview Homes and Properties Ltd - Abuja

(2021 - 2022)

• Handled a high volume of customer inquiries with professionalism and empathy.
• Addressed complaints, followed up on feedback, and ensured quick resolutions.
• Updated customer data and maintained detailed service logs.
• Collaborated with internal teams to improve response time and service delivery.
• Recognized for maintaining over 95% customer satisfaction rating during the service period.

Business Executive (Sales) - Graceview Homes and Properties Ltd - Abuja

(2020 - 2021)

• Developed new business relationships and promoted real estate offerings to clients.
• Participated in training to stay updated with industry trends and product knowledge.
• Conducted client meetings and presented proposals to secure sales opportunities.
• Helped increase client base by 20% through proactive communication and follow-ups.

Warehouse Officer Assistant (NYSC) - Nigeria Bottling Company (Coca-Cola) - Abuja

(2019 - 2020)

• Recorded truck movements and deliveries using TWMS and SAP systems.
• Prepared waybills and ensured proper documentation for logistics.
• Supported monthly warehouse stock counts with accuracy and efficiency.
• Collaborated with logistics team to maintain timely distribution operations.

Bachelor of Science (B.Sc.) - Management and Accounting - Obafemi Awolowo University (2018-06)