Chisom Chukwuma

Customer Support Specialist with 3 years of experience assisting customers through live chat and email in the iGaming industry. Skilled in customer issue resolution, account support, payment inquiries, and maintaining positive customer experiences. Strong communicator with excellent multitasking and problem-solving abilities seeking remote Customer Support, Live Chat, or Virtual Assistant opportunities.

Chat Support Agent - Online Casino Platform / iGaming Company - Mexico, United States

(2022-03 - 2026-05)

• Assisted customers via live chat and email in a fast-paced online gaming environment.
• Resolved customer issues efficiently while maintaining professional communication.
• Managed multiple customer conversations simultaneously.
• Escalated complex issues to relevant departments for prompt resolution.
• Maintained accurate records of customer interactions.
• Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced environment.
• I ensured compliance with company policies and customer service standards.

Bachelor's degree - Business Administration - Augustine University (2021-10 - 2025-11)