Amarachi Uduma-Ofia

Customer Support Specialist with over 7+ years of hands-on experience delivering outstanding customer service in healthcare and corporate environments. Proven ability to manage inquiries, resolve conflicts, and maintain accurate records. Passionate about using communication and organizational skills to enhance client satisfaction and operational workflows.

Customer Care Representative - Simeone Hospital - Abia State

(2016-01 - 2025-02)

• Serve as the first point of contact for over 150+ patients daily, managing inquiries and complaints.
• Coordinated patient appointments and ensured seamless collaboration with medical teams.
• Improved service response time and increased patient satisfaction through efficient communication and follow up.

Teacher (NYSC) - Government Secondary School

(2019-06 - 2020-05)

• Delivered effective classroom instruction and promoted active student engagement.

Sales Representative - Unilever Nigeria Plc

(2014-05 - 2015-09)

• Met and exceeded sales targets by educating customers and building lasting client relationships.
• Managed product distribution and stock records across sales regions.

B.Sc. - Education English - Abia State University, Uturu (2010 - 2014)