Chisom Ezeudogu

Organized and result-oriented Administrative and Customer Support Professional experienced in office administration, customer service, records management and business operations support. Proven ability to manage documentation, maintain accurate records, coordinate appointments, handle customer inquiries, and support daily administrative operations in fast-paced environments. Proficient in Microsoft Office Suite, Google Workspace, and digital communication tools.

I am recognized for effective communication, accuracy and commitment to delivering excellent customer/admin. experiences while supporting organizational goals.

Customer Service Officer - Styledby Jenny - Edo State

(2025-01 - 2026-01)

• Coordinated daily business operations and inventory management activities.
• Promoted salon products, hair care packages, and promo deals, increasing retail sales and client retention by 30%
• Assisted stylists with setup, sanitation, and ensuring clean quality salon standards.
• Provided personalized customer service and product demos, increasing repeat customer rate and satisfaction.
• Processed payments via transfer, POS, and cash. Maintained accurate client database and service records.
• Resolved customer concerns professionally regarding services or products, ensuring 95% client satisfaction.

Classroom Teaching/Academic support - Janet International School - Edo State

(2019-01 - 2020-12)

• Designed lesson plans and instructional materials in English, simplifying complex topics for improved students understanding.
• Maintained effective classroom management and student records, demonstrating strong organizational and reporting skills.
• Assessed and documented student performance, providing constructive feedback for improvement.
• Collaborated with colleagues and school administrators to enhance teaching strategies and overall academic programs.
• Supported struggling learners with extra coaching sessions, improving their confidence and academic outcomes.
• Ensured effective operations, documentation, and information management.

Operations support Assistant - Eze Bar & lounge - Edo State

(2017-01 - 2019-12)

• Opening/closing checks, inventory, stocking bar + lounge areas, making sure fridges, POS, sound system, and lighting are all set.
• Handled customer complaints and resolved issues professionally while ensuring customer satisfaction.
• Coordinating with bartenders, wait staff, security, and cleaners. Filling gaps during rush hours
• Managed customer inquiries, handling guest complaints, seating flow, VIP reservations, and making sure service standards stay high and provided timely support and interactions.
• Scheduled appointments, meetings and coordinated follow-up communications with customers.

Bachelor of Art in Education (B.A Ed.) - English & Literature - University of Benin (2024-01)

Senior Secondary School Certificate Examination (SSCE) (2017-01)