Tessy Chinwe

Customer support and administrative professional experienced in managing customer records, coordinating teams, and handling administrative workflows. Trained in IT support and virtual assistance, with hands-on practice using HubSpot CRM, Freshdesk, Zendesk, Google Workspace, and Microsoft Office. Skilled in customer communication, ticket management, CRM organization, contact segmentation, and follow-up.

Comfortable working independently while keeping customer information organized and visible to the wider team.

Sales Representative at Aunty Deborah Group of Company (2024-09 – Present)

• Communicate with customers to understand product needs and guide the buying process.
• Follow up with customers and maintain professional relationships to support sales activity.

Coordinator of All Affairs at Olowe Prime Touch (2021-01 – 2024-06)

• Oversaw the full range of administrative and operational affairs for the organization.
• Coordinated staff activities, daily operations, and internal communication.
• Organized records and information to keep operations transparent and well-managed.
• Managed follow-up on outstanding tasks and ensured timely resolution of issues.

Managing Director at Asugo Group of Company (2016-07 – 2020-06)

• Directed overall company operations, providing leadership across teams and departments.
• Set strategic direction and made key decisions to support business growth and performance.
• Oversaw administrative, operational, and customer-facing functions company-wide.
• Managed and mentored staff, ensuring accountability and consistent service standards.

Team Coordinator at Bizland Computer Academy (2012-03 – 2015-12)

• Managed and coordinated a team of over 200 people, overseeing daily operations and workflow.
• Supervised staff activities and ensured tasks were completed efficiently and on schedule.
• Maintained organizational records and supported smooth day-to-day academy operations.
• Facilitated communication across teams to keep operations running efficiently.

Senior Secondary School Certificate in SSCE – Girls High School, Ukpor