Christopher Ejinkeonye

Strategic Operations Manager with extensive experience overseeing hospitality, restaurant, nightlife, and lounge operations. Skilled in team leadership, revenue growth, guest experience management, inventory control, cost optimization, operational restructuring, and business development. Proven track record managing hotels, lounges, restaurants, and hospitality brands while improving profitability, customer retention, and operational efficiency.

Operations Consultant at Jupiter Rooftop Lounge (2026-05 – Present)

Consulting on operational structure, guest experience optimization, staffing systems, cost control, and service delivery improvement for rooftop hospitality operations.

Operations Manager at Melbrooke Park Hotel (2025-10 – 2026-04)

Oversaw hotel operations, budgeting, staff coordination, guest relations, compliance, and operational planning while improving service standards.

Operations Manager at Oasis Restaurant & Lounge (2024-01 – 2025-09)

Managed daily restaurant and lounge operations including inventory management, customer experience, team supervision, vendor coordination, and revenue optimization.

Operations Manager at Xharks Nightlife Lounge (2022-02 – 2023-12)

Directed nightlife lounge operations, coordinated events, supervised staff scheduling, controlled operational costs, and improved customer retention strategies.

Operations Manager at Axor Hotel & Suites (2020-01 – 2022-01)

Managed hotel operations, maintenance coordination, events hosting, budgeting, operational reporting, and hospitality marketing initiatives.

Manager, Audit & Internal Control at Picadilly Hotels & Suites (2018-01 – 2019-12)

Handled operational audits, compliance reviews, maintenance supervision, internal controls, and hospitality operations support.

Operations Manager at Mayroses Hotel (2016-02 – 2017-12)

Managed operations, audits, inventory systems, maintenance activities, and aggressive sales initiatives that improved customer retention.

Customer Service Representative at Synchrony Financial (2014-03 – 2015-05)

Handled inbound customer inquiries, credit card support, payment arrangements, and issue resolution while maintaining service quality standards.

Customer Service Representative at Convergys (2011-11 – 2014-01)

Provided customer support, data entry services, account assistance, and customer retention support for international clients.

Customer Service Officer at United Bank For Africa (2008-09 – 2009-09)

Managed customer inquiries, complaint resolution, and customer relationship support while maintaining service-level standards.

B.Sc. in International Relations – Nnamdi Azikiwe University (2003 – 2007)