Chukwuma Emmanuel
Able Seaman (AB) | IT Support Specialist
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About
A disciplined, safety-conscious and hardworking maritime professional with a B.Sc. in Physics (Electronics), STCW, BOSIET, PSCRB and Efficient Deck Hand (EDH) certifications. Experienced in vessel deck operations and also possesses several years of IT support, system analysis, computer hardware maintenance, troubleshooting and customer service experience. A quick learner, team player and committed to maintaining the highest standards of safety and professionalism.
Experience
IT Manager / Senior System Analyst & Trainer - Gibson Computer Limited - Oyigbo, Rivers State
(2014-05)
- Managed daily IT operations.
- Maintained and repaired laptops and desktop computers.
- Diagnosed and resolved hardware and software faults.
- Supervised technical staff and trainees.
- Conducted customer technical support.
- Designed pricing strategies and improved customer satisfaction.
- Gathered market intelligence and improved service delivery.
- Worked closely with management to improve business performance.
System Analyst / Help Desk Officer - Helpdesk Computer Nigeria Limited
(2012-05 - 2014-05)
- Provided technical support to customers.
- Installed and configured computer systems.
- Troubleshot software and hardware issues.
- Performed computer networking.
- Trained students and IT personnel.
- Maintained company computer systems.
National Youth Service Corps (NYSC) - National Youth Service Corps (NYSC)
(2010 - 2011)
Served successfully during the mandatory National Youth Service.
Education
B.Sc. - Physics (Electronics)
Senior Secondary School Certificate (SSCE)
