Covenant Johnson

IT support specialist with extensive experience in troubleshooting hardware, software, and network issues. Proficient in system setup and network configuration, including DNS and routers, ensuring efficient technical operations. Configured over 40 computers for institutional use, maintaining minimal downtime in live environments. Certified by Google IT Support Professional Certificate, dedicated to delivering exceptional user support and system reliability.

IT Support Specialist at FreeLancing (2022 – Present)

• Provide technical support for individuals, schools, and small organizations, helping them resolve hardware, software, and network issues.
• Recently installed and configured over 40 computer systems for a school CBT environment, including setting up the WiFi network and ensuring all systems were properly connected and ready for exams.
• Handled system troubleshooting, OS installation, and network configuration, ensuring stable performance and minimal downtime for users.

Technical Support Lead (2022 – 2024)

• Managed all technical operations for organizational programs, ensuring smooth execution of both physical and virtual events.
• Oversee the setup and maintenance of Zoom sessions, network connectivity, and WiFi systems, making sure communication runs without interruption.
• Provided real-time troubleshooting during live events, quickly resolving technical issues related to systems, internet connectivity, and device failures.

IT Support Assistant (Remote Operations) (2020 – 2021)

• Supported a small organization in managing their virtual operations during COVID-19 by maintaining Zoom sessions and ensuring stable performance.
• Handled internet connectivity, WiFi setup, and basic system troubleshooting for over 1 year and 6 months.
• Built a strong foundation in remote IT support and virtual collaboration tools.

B.Sc. in Computer Science – Ignatius Ajuru University (2028-06)