Comfort Chuku

I possess good knowledge and technical skills in IT administration, computer networks, hardware and software administration. I possess effective use of core banking application. A quick learner, who can work well independently and in a group.

Over time, I have shown myself to be self-motivated individual with proven expertise and strong ability to increase reliability, maximize productivity and introduce system efficiencies. Aiming to leverage my skills and take active part in contributing positively towards the growth of the firm and to successfully fill the IT role while developing myself.

IT Support at NWANNEGADI MICROFINANCE BANK (2025-07 – Present)

• Repair and maintenance of hardware.
• Installation and maintenance of desktop systems, laptops, printers and servers.
• User creations to all the bank systems.
• Antivirus installation and maintenance.
• Management of e-channels transactions through digital channels.

IT HEAD /CISO at ALLWORKERS MICROFINANCE BANK (2022-06 – 2025-06)

• Opening and closing of bankone business
• Ensure the disaster recovery policy is implemented and perform periodically with the team.
• Prepare the IT strategy plan.
• Prepare annual IT budgets.
• Antivirus installation and maintenance.
• Management of core banking applications.
• Management of computer networks.
• Management of company's website and mail accounts.
• Responsible for installing, maintaining and repairing hardware and software components of the organization's networks.
• To ensure that the technical support services is delivered in a professional manner.
• Deploy, configure and maintain ICT systems and databases, including networks.
• Provide effective support to users.

Customer Support Officer at ALLWORKERS MICROFINANCE BANK (2020-06 – 2022-06)

• Customer Interaction and Account Services.
• Complaints and Issue Resolution.
• Product Promotion and Sales.
• Account and Transaction Management
• Documentation and Reporting.
• Loan and Credit Support.

IT MANAGER at PERSONAL TRUST MICROFINANCE BANK (2017-01 – 2022-01)

• Install, configure, and maintain hardware and software components of our ICT infrastructure, including servers, networks, and peripherals.
• Monitor system performance and troubleshoot issues, ensuring timely resolution and minimal downtime.
• Implement and maintain security measures to protect our ICT systems and data from unauthorized access, malware, and other threats.
• Manage user accounts, permissions, and access rights, ensuring compliance with security policies and procedures.
• Conduct regular backups and disaster recovery procedures to safeguard critical data and systems.
• Provide technical support and assistance to end users, resolving hardware and software issues and answering technical queries.
• Collaborate with vendors and service providers to procure ICT equipment and services, ensuring cost-effectiveness and quality.
• Develop and maintain documentation of ICT systems, configurations, procedures, and troubleshooting guides.
• Stay updated on industry trends and emerging technologies in ICT, and make recommendations for improvements and enhancements to our infrastructure.
• Plan and implement ICT projects, upgrades, and migrations, ensuring minimal disruption to business operations.
• Train and mentor staff on ICT best practices, security protocols, and proper use of technology tools and resources.
• Monitor and enforce compliance with ICT policies, standards, and regulatory requirements.

IT Support at OCULAR MIND SOFTWARE (2008-10 – 2010-09)

• Analyzed customer needs and requirements.
• Set up local area network LAN and hardware components.
• Troubleshooting system and network problems.
• Anti-virus enterprise level management.
• Administered data back-ups and ensured data recoverability.
• Investigated hardware problems and performed minor system hardware and communication connection repairs.
• Troubleshoot hardware issues, performed upgrades and maintenance support.

Computer/Mathematics Teacher at VALUED GRACE ACADEMY MOWE (2017-01)

• Coached, managed and developed group of approximately five teachers to exceptional student achievement
• Carried out formal and informal assessments of student achievements.
• Identified and selected instruction materials aligned to content standards.
• Troubleshoot basic software, hardware and connectivity problems common digital learning environments.

IT Project Manager at POST PRIMARY SECONDARY SCHOOLS COMMISSION (2016-06 – 2017-05)

• Defined, tracked and report on measureable outcomes for all scheme of work for schools.
• Aided in creation of specifications for software systems.
• Served as liaison between research units, central offices and funding agencies of schools
• Coordinated installation management and troubleshooting of individual workstations systems.
• Troubleshoot and resolved technical issues.

BTECH in Information Management Technology – Federal University of Technology, Owerri Imo State (2010 – 2015)

NCE in Computer/mathematics – Federal College Of Education Akoka, Lagos (2005 – 2010)

SSCE – Babs Fafunwa Millennium Senior Secondary School Ojodu Berger, Lagos (2000 – 2005)

FLSC – Command Children School Army Barracks, Yaba, Lagos (1993 – 1999)