Comfort Emiola

Dedicated and detail-oriented Administrative Officer, Receptionist, and Customer Service Professional with over 4 years of experience providing administrative support, front desk management, document control, and customer service. Experienced in handling confidential documents, coordinating office activities, filing systems, meeting documentation, and supporting management with day-to-day operations. A highly organized, dependable, and computer-literate professional with excellent communication, interpersonal, and customer relationship skills.

Passionate about delivering exceptional service while maintaining professionalism and confidentiality.

Office Assistant / Receptionist - Apostolic Faith Church – Publishing Department (WECA) - Lagos

(2010-09)

• Provide administrative and office support to the Head of Department.
• Receive and attend to visitors professionally.
• Manage confidential files and official documents.
• Maintain both electronic and physical filing systems.
• Prepare and record minutes during meetings.
• Coordinate movement of files between departments for approvals.
• Perform data entry and document processing.
• Handle correspondence and office communication.
• Support daily administrative operations to ensure smooth workflow.
• Maintained an organized document management system.
• Improved efficiency in tracking and processing official files.
• Consistently maintained confidentiality of sensitive organizational records.
• Delivered professional customer service to internal and external stakeholders.

Sales Representative - Bible Shop - Lagos

(2010-01 - 2010-12)

• Sold Bibles, Christian literature, and Christian music CDs.
• Assisted customers in selecting suitable products.
• Processed sales transactions.
• Maintained product displays.
• Built positive customer relationships through excellent service.

Contract Staff (Data Entry Officer) - Citigroup Nigeria Limited - Idowu Taylor Street, Victoria Island, Lagos

(2007-01 - 2007-12)

• Accurately entered and updated employee records and personnel data into the bank's database and information management systems.
• Verified data for accuracy, completeness, and consistency before processing.
• Maintained confidentiality and security of sensitive employee information in accordance with company policies.
• Assisted in organizing, updating, and maintaining personnel records and documentation.
• Supported administrative and HR operations by ensuring timely and accurate data processing.
• Generated and maintained electronic records to facilitate efficient retrieval and reporting.

Marketing & Distribution Representative - CD and Book Venture

• Promoted books and multimedia products.
• Distributed products to customers and retailers.
• Supported sales growth through effective customer engagement.
• Managed customer enquiries and product information.

Customer Service Representative - Dry Cleaning Firm

• Attended to customer enquiries.
• Received and processed customer orders.
• Managed customer complaints professionally.
• Ensured timely delivery coordination.
• Maintained excellent customer relationships.

Senior Secondary School Certificate (SSCE) - Okota Secondary School (2000)