Constance Stanley

Detail-oriented and customer-focused professional based in Benin city, Edo state. I have strong experience in cash handling, POS operations, customer service, and maintaining a welcoming environment. I am currently seeking a role as a Front Desk Officer or Waitress where I can use my communication skills, attention to detail, and friendly personality to deliver excellent service and represent the company professionally.

I am reliable, fast with figures, comfortable in fast-paced settings, and available to resume immediately.

Front Desk Officer| _Jan 2024- 2025_

• Welcomed guests warmly and handled check-in/check-out procedures efficiently using PMS software
• Managed phone calls, emails, and guest inquiries with professionalism and prompt follow-up
• Processed payments through cash, POS, and bank transfer while ensuring accurate daily till balancing
• Maintained front desk records, room reservations, and visitor logs
• Resolved guest complaints and coordinated with housekeeping and maintenance to ensure guest satisfaction
• Upholded company policies on customer service, data privacy, and security

Waitress / Server _Mar 2023 – Dec 2023_

• Provided friendly table service to customers in a fast-paced restaurant environment
• Took food and drink orders accurately and communicated them to kitchen/bar staff
• Processed bills and handled cash, POS, and transfer payments with 100% accuracy
• Set up dining areas, ensured tables were clean, and maintained high hygiene standards
• Recommended menu items and handled customer complaints with courtesy to ensure repeat business
• Supported inventory checks and restocking of service areas

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I'm an high school graduate. But I've got experience working in those roles and other roles.