Cynthia Eteng

Results-driven Business Development Manager with a background in Genetics & Biotechnology and expertise in business strategy, client relationship management, and sales growth within the beauty and home accessories industry. Strong analytical and problem-solving skills honed from laboratory experience. Adept at working within strict deadlines, managing multiple tasks, and delivering results. Passionate about professional development, continuous learning, and business expansion.

Port Facility Security (ISPS) Officer (NYSC) - Nigerian Ports Authority (NPA), Port Harcourt Port Complex - Rivers State, Nigeria

• Conduct Declaration of Security (DoS) documentation and vessel boarding activities in compliance with the requirements of the International Ship and Port Facility Security (ISPS) Code.
• Facilitate and maintain accurate security documentation, records, and reports to support maritime security operations and regulatory compliance.
• Receive, process, track, and dispatch official correspondence, ensuring timely communication and effective document management within the department.
• Monitor Port CCTV surveillance systems to identify, report, and support the prompt response to potential security breaches, suspicious activities, and operational risks.
• Support access control operations through the screening and verification of personnel, visitors, contractors, and vehicles entering and exiting port facilities.
• Assist in enforcing port security protocols and procedures to prevent unauthorized access and safeguard critical port infrastructure.
• Collaborate with security personnel, shipping agents, vessel operators, and regulatory stakeholders to maintain compliance with national and international maritime security standards.
• Contribute to incident reporting, security assessments, and operational monitoring aimed at enhancing the overall security posture of the port environment.

Business Development Manager - CYN MYRRH (Perfume & Jewelry) - Nigeria

(2024 - 2026)

• Developed and executed strategic business plans, increasing sales revenue by 35% within the first quarter.
• Expanded market reach by identifying and securing partnerships with local and international suppliers, resulting in a 20% cost reduction in procurement.
• Spearheaded customer engagement initiatives, leading to a 40% increase in client retention and repeat purchases.
• Conducted market research and competitor analysis, identifying gaps and refining product offerings to align with consumer trends.
• Optimized operational efficiency by implementing an inventory management system, reducing stock shortages and overstocking by 30%.
• Led a team of sales associates, providing training on customer service strategies, which resulted in a 15% improvement in customer satisfaction ratings.
• Designed and implemented digital marketing strategies, utilizing social media and e-commerce platforms to increase online sales by 50% in six months.

Laboratory Technician Trainee - Big Made Scientific Laboratory - Calabar, Nigeria

(2022 - 2023)

• Assisted in conducting advanced laboratory tests and experiments, improving sample processing efficiency by 25%.
• Ensured proper handling and maintenance of laboratory equipment, reducing downtime and repair costs by 15%.
• Collected and analyzed biological and chemical samples, providing crucial data for research and diagnostics.
• Maintained accurate and comprehensive laboratory records, streamlining reporting processes and improving data retrieval by 30%.
• Supported laboratory quality assurance and control measures, ensuring compliance with ISO and regulatory standards.
• Provided assistance in developing research protocols, contributing to a study that resulted in the publication of a research paper on DNA sequencing techniques.

Bachelor of Science (B.Sc.) - Genetics & Biotechnology - University of Calabar

Senior School Certificate Examination (SSCE) - NECO (National Examination Council) - St. Jude's Secondary School, Calabar (2018)