Daniel Effiom

I am a confident and hardworking professional with focus on process improvement, IT and is able to manage multiple tasks in a pressured environment. Excellent interpersonal and analytical skills, creative with proven ability to develop and adapt to new processes and managerial types. I am seeking to use my skills and experience in an organization that provides long-term growth opportunities.

Account Reconciliation/Dispute Resolution at eTranzact International Plc (2021-04 – Present)

• Ensuring all transactions are reconciled with payment gateways at the transaction level and accounting level.
• Reconciling and Analysing account information as well as verifying that all charges in debit, credit, or other payment methods are reconciled on a regular basis.
• Ensure that all customer's complaints are resolved promptly, and in line with agreed SLA by ensuring that claims logged through the dispute resolution platform and email are attended to promptly to guide against financial loss.
• Maintain customer service standards by ensuring service provided is appropriate and taking prompt action to rectify problems/queries.
• Research and ensure continuous update of dispute management/chargeback process and procedures.
• Develop and maintain relationship with the chargeback team at NIBSS, value card (visa, MasterCard etc), processors (unified payments, Interswitch etc.) and settlement banks
• Generate performance tracking reports providing insight into the performance of the unit.

Financial Inclusion Operations Officer/Data Analyst at eTranzact International Plc (2019-01 – 2021-03)

• Generate performance tracking reports providing insight into the performance of the unit.
• Reconciliation and resolution of transaction differences between banks, agents and the company.
• Selection and management of qualified financial inclusion agents for POS disbursements.
• Deployment, management and support of financial inclusion merchants, agent locations and partner banks.
• Ensure funds are recovered from partners (settlement amount from bank and reversals from other Switching partners) timely and accurately (as stipulated in the agreement between partners).
• Provision of backend agent, bank and client support.

Compliance and Support Officer at eTranzact International Plc (2017-12 – 2018-12)

• Ensured agents/clients comply with the organization's onboarding requirements for system integration through extensive KYC documentation assessment.
• Participated in successful agent/client onboarding and setup.
• Trained and coached agents/clients on compliance requirements.
• Resolution of compliance issues and preparation of financial compliance reports.
• Evaluate business activities to assess compliance risk and identification of potential areas of vulnerability
• Set plans to manage a crisis or compliance violation.

BSc. in Agricultural Extension & Rural Sociology – University of Calabar, Calabar (2017)

West African Senior School Certificate – Stella Maris Seminary, Cross River (2010)