General Manager - The Mayfair Place - Asaba, Delta State
(2023-01)
Manage day-to-day hotel operations, overseeing a 70-room property and 45 staff members across Front Office, Housekeeping, and F&B departments.
- Increased average hotel occupancy by 12% and boosted food and beverage sales by 15% during peak holiday seasons.
- Spearheaded a reputation management initiative that improved the hotel's Google and TripAdvisor ratings from 2.5 to 4.7 within 12 months.
- Administered an annual budget of over ₦600 million, identifying cost-saving measures in vendor procurement that reduced operational expenses by 12%.
- Implemented new staff training modules, reducing front-of-house staff attrition by 20%.
General Manager - Westine Hotel & Spa - Lekki, Lagos
(2019-03 - 2022-12)
- Improved guest retention by 15% through personalized service initiatives and follow up communication.
- Managed a team of 35+, and introduced KPIs that heightened staff productivity by 22%.
- Developed and advanced revenue management system, optimizing pricing strategy and boosting RevPAR by 18%.
- Increased hotel revenue by 30% over 3 years through strategic planning and market positioning.
- Boosted Food and Beverage revenue by 30% through menu optimization and special themed event.
Operations Manager - Parkview Astoria Hotel - Ikoyi, Lagos
(2015-01 - 2019-02)
- Resolved complex guest complaints, achieving same-day resolution in 95% of cases and eliminating negative online reviews.
- Promoted the hotel loyalty program, resulting in a 25% increase in repeat bookings from corporate and leisure travelers.
- Collaborated with the Sales & Marketing team to coordinate 10+ corporate and private events per month, driving additional banquet revenue.
- Overhauled operations protocols, increasing overall staff efficiency by 45% and elevating customer satisfaction score (CSAT) by 25%.
- Spearheaded revenue management strategies using Opera PMS, boosting the hotel's RevPAR by 15% year-over-year.
Food & Beverage Manager - Channel View Hotel - Calabar, Cross River
(2010-01 - 2014-12)
- Introduced a new loyalty program for F&B patrons, increasing repeat business by 20%.
- Managed high-volume banqueting and events for up to 500+ guests.
- Enhanced guest dining experience ratings by 25% through staff retraining and service improvements.
- Conducted market analysis to adjust pricing strategies, increasing profitability by 12%.
- Streamlined kitchen operations, reducing food preparation times by 20%.
Food & Beverage Supervisor - The Metropolitan Hotel - Calabar, Cross River
(2006-01 - 2009-12)
- Supervised daily operations of multiple dining venues, ensuring high standards of service.
- Engaged with guests to promote hotel services and gather feedback for improvements.
- Collaboratively worked with F&B Manager and chef to ensure high operational efficiency and customer satisfaction.
- Served food and beverages to international guests, maintaining a 95% satisfaction rating.
- Managed daily inventory of the bar and pantry, reducing monthly food waste by 15% through optimized stock rotation.
Event Server/ F&B Trainee - The Metropolitan Hotel - Calabar, Cross River
(2001-08 - 2005-12)
- Provided high-quality banquet and buffet service for events ranging from 50-500+ guests.
- Assisted the head bartender and F&B Manager with restocking, cashiering, cooking and setting up dining areas.
- Resolved customer complaints swiftly and professionally, ensuring guest retention.
