Daniel Enejo

Results-driven Hotel General Manager with over 17 years of experience leading operations, optimizing RevPAR, and elevating guest satisfaction in 80+ room properties. Proven track record of boosting repeat business by 30% and successfully driving food and beverage revenue. Adept at managing P&L, controlling costs, and building high-performing teams within Nigeria's dynamic hospitality sector.

General Manager - The Mayfair Place - Asaba, Delta State

(2023-01)

Manage day-to-day hotel operations, overseeing a 70-room property and 45 staff members across Front Office, Housekeeping, and F&B departments.

• Increased average hotel occupancy by 12% and boosted food and beverage sales by 15% during peak holiday seasons.
• Spearheaded a reputation management initiative that improved the hotel's Google and TripAdvisor ratings from 2.5 to 4.7 within 12 months.
• Administered an annual budget of over ₦600 million, identifying cost-saving measures in vendor procurement that reduced operational expenses by 12%.
• Implemented new staff training modules, reducing front-of-house staff attrition by 20%.

General Manager - Westine Hotel & Spa - Lekki, Lagos

(2019-03 - 2022-12)

• Improved guest retention by 15% through personalized service initiatives and follow up communication.
• Managed a team of 35+, and introduced KPIs that heightened staff productivity by 22%.
• Developed and advanced revenue management system, optimizing pricing strategy and boosting RevPAR by 18%.
• Increased hotel revenue by 30% over 3 years through strategic planning and market positioning.
• Boosted Food and Beverage revenue by 30% through menu optimization and special themed event.

Operations Manager - Parkview Astoria Hotel - Ikoyi, Lagos

(2015-01 - 2019-02)

• Resolved complex guest complaints, achieving same-day resolution in 95% of cases and eliminating negative online reviews.
• Promoted the hotel loyalty program, resulting in a 25% increase in repeat bookings from corporate and leisure travelers.
• Collaborated with the Sales & Marketing team to coordinate 10+ corporate and private events per month, driving additional banquet revenue.
• Overhauled operations protocols, increasing overall staff efficiency by 45% and elevating customer satisfaction score (CSAT) by 25%.
• Spearheaded revenue management strategies using Opera PMS, boosting the hotel's RevPAR by 15% year-over-year.

Food & Beverage Manager - Channel View Hotel - Calabar, Cross River

(2010-01 - 2014-12)

• Introduced a new loyalty program for F&B patrons, increasing repeat business by 20%.
• Managed high-volume banqueting and events for up to 500+ guests.
• Enhanced guest dining experience ratings by 25% through staff retraining and service improvements.
• Conducted market analysis to adjust pricing strategies, increasing profitability by 12%.
• Streamlined kitchen operations, reducing food preparation times by 20%.

Food & Beverage Supervisor - The Metropolitan Hotel - Calabar, Cross River

(2006-01 - 2009-12)

• Supervised daily operations of multiple dining venues, ensuring high standards of service.
• Engaged with guests to promote hotel services and gather feedback for improvements.
• Collaboratively worked with F&B Manager and chef to ensure high operational efficiency and customer satisfaction.
• Served food and beverages to international guests, maintaining a 95% satisfaction rating.
• Managed daily inventory of the bar and pantry, reducing monthly food waste by 15% through optimized stock rotation.

Event Server/ F&B Trainee - The Metropolitan Hotel - Calabar, Cross River

(2001-08 - 2005-12)

• Provided high-quality banquet and buffet service for events ranging from 50-500+ guests.
• Assisted the head bartender and F&B Manager with restocking, cashiering, cooking and setting up dining areas.
• Resolved customer complaints swiftly and professionally, ensuring guest retention.

MBA - Masters of Business Administration - University Of Calabar (2007)

HND - Hotel & Catering Management - Benue State Polytechnic (1999)