De Potter

Experienced and results-oriented Hotel & Hospitality Management Professional with broad hands-on experience across hotel operations, front office, guest relations, housekeeping, apartment management, food and beverage, accounting, revenue assurance, and client services. Demonstrated ability to coordinate and supervise multiple hotel departments, manage staff, maintain service standards, monitor revenue and expenses, resolve guest concerns, and ensure smooth day-to-day operations. Experienced in working closely with management and operational teams to improve efficiency, accountability, customer satisfaction, and overall service delivery.

With practical experience serving in management and supervisory capacities including Housekeeping Manager, Apartment Manager, Front Desk Manager, Food & Beverage Supervisor, Accountant, and Revenue Assurance Manager, I bring a well-rounded understanding of the commercial and operational requirements of hospitality businesses. A professional, dependable, customer-focused, and adaptable leader with strong communication, interpersonal, administrative, financial, problem-solving, and team-management skills. Prepared to take on General Manager responsibilities, providing effective leadership across departments while maintaining high standards of guest satisfaction, operational efficiency, staff performance, financial accountability, and business growth.

CAREER OBJECTIVE To secure a General Manager position within a reputable hotel or hospitality organisation where I can utilise my extensive experience in hotel operations, guest relations, front office management, housekeeping, food and beverage, accounting, revenue assurance, client services, and team leadership. I aim to provide effective leadership and strategic operational coordination, improve guest satisfaction, strengthen staff performance, maintain financial accountability, optimise resources, and contribute to the profitability, reputation, and sustainable growth of the organisation.

GENERAL MANAGER / HOTEL OPERATIONS MANAGEMENT - SWEET SPIRIT & SUITE, DANAG, PORT HARCOURT, RIVERS STATE

• Provided overall coordination and leadership support for day-to-day hotel operations across key departments.
• Coordinated the activities of front office, housekeeping, apartments, food and beverage, accounts, and other operational functions.
• Supervised staff and ensured that employees understood and performed their responsibilities effectively.
• Monitored service delivery and promoted consistent professional standards across departments.
• Ensured guests received courteous, efficient, and satisfactory service throughout their stay.
• Handled and resolved guest complaints, service issues, and operational concerns promptly and professionally.
• Coordinated communication between management, employees, guests, and operational departments.
• Monitored operational expenses, revenue activities, and financial accountability.
• Worked with the accounts function to support accurate financial records, reconciliation, and reporting.
• Monitored housekeeping and facility standards to ensure rooms and public areas remained clean, functional, and presentable.
• Coordinated with maintenance and other departments to ensure prompt resolution of facility and room-related issues.
• Monitored staff performance and supported training, development, discipline, and effective work allocation.
• Promoted teamwork, accountability, professionalism, and customer-focused service delivery.
• Supported effective stock, supplies, equipment, and resource management.
• Assisted in identifying operational challenges and implementing practical solutions.
• Maintained effective working relationships with guests, staff, suppliers, and other stakeholders.
• Supported management decision-making through operational and financial information.
• Contributed to maintaining a positive hotel reputation through high standards of service and guest care.

ACCOUNTANT - SWEET SPIRIT & SUITE, DANAG, PORT HARCOURT, RIVERS STATE

• Maintained accurate financial and accounting records.
• Recorded and monitored daily financial transactions.
• Assisted with revenue reconciliation and financial reporting.
• Supported management with financial information and documentation.
• Monitored income and operational expenses.
• Assisted with financial control and accountability procedures.
• Maintained organised financial records and supporting documentation.
• Worked with other departments to ensure accurate financial information.

HOUSEKEEPING MANAGER - SWEET SPIRIT & SUITE, DANAG, PORT HARCOURT, RIVERS STATE

• Supervised daily housekeeping operations and housekeeping personnel.
• Allocated duties and monitored staff performance.
• Ensured guest rooms and public areas were maintained to high standards of cleanliness and presentation.
• Conducted routine inspections of rooms and facilities.
• Monitored housekeeping supplies, equipment, and resources.
• Responded to guest concerns relating to cleanliness and housekeeping services.
• Coordinated with front office and maintenance teams to resolve room-related issues.
• Supported staff training and promoted high standards of hygiene and service.
• Ensured housekeeping activities contributed positively to guest satisfaction.

APARTMENT MANAGER - SWEET SPIRIT & SUITE, DANAG, PORT HARCOURT, RIVERS STATE

• Coordinated day-to-day apartment operations and guest services.
• Supervised apartment-related activities and service delivery.
• Maintained positive relationships with guests and residents.
• Responded promptly to guest enquiries, requests, and complaints.
• Coordinated with housekeeping, maintenance, reception, and management teams.
• Monitored apartment facilities and ensured appropriate standards were maintained.
• Supported effective guest service and customer satisfaction.

FRONT DESK MANAGER - SWEET SPIRIT & SUITE, DANAG, PORT HARCOURT, RIVERS STATE

• Supervised front desk and reception operations.
• Coordinated guest check-in and check-out procedures.
• Handled guest enquiries, requests, complaints, and service concerns.
• Maintained accurate guest records and front-office documentation.
• Coordinated with housekeeping to ensure rooms were ready for guests.
• Supervised front desk employees and allocated daily responsibilities.
• Ensured guests received courteous, professional, and efficient service.
• Supported effective communication between guests and hotel management.

FOOD & BEVERAGE SUPERVISOR - SWEET SPIRIT & SUITE, DANAG, PORT HARCOURT, RIVERS STATE

• Supervised daily food and beverage service operations.
• Coordinated staff duties and monitored service delivery.
• Ensured customers received professional and efficient service.
• Responded to customer requests and resolved service concerns.
• Monitored food and beverage supplies.
• Supported appropriate stock control and resource utilisation.
• Coordinated with other departments to meet guest requirements.
• Promoted appropriate hygiene, service, and customer-care standards.

RECEPTIONIST - SWEET SPIRIT & SUITE, DANAG, PORT HARCOURT, RIVERS STATE

• Welcomed guests and provided professional front-office assistance.
• Assisted guests with check-in and check-out procedures.
• Responded to telephone calls, enquiries, and guest requests.
• Provided information about hotel facilities, services, and procedures.
• Handled customer complaints professionally and escalated complex issues when required.
• Maintained accurate guest information and reception records.
• Communicated with housekeeping and other departments regarding guest requirements.
• Contributed to a welcoming and positive guest experience.

REVENUE ASSURANCE MANAGER - KFC, IKEJA, LAGOS STATE

• Monitored revenue-related transactions and operational activities.
• Reviewed financial and operational records to identify discrepancies.
• Supported revenue reconciliation and financial control procedures.
• Investigated revenue discrepancies and coordinated with relevant teams to resolve issues.
• Monitored compliance with established revenue procedures.
• Supported accurate revenue reporting and documentation.
• Worked with operational teams to improve revenue accountability.
• Assisted management with revenue-related information and operational reviews.

CLIENT SERVICES OFFICER - LASATV SYSTEM LTD, RIVERS STATE

• Managed customer enquiries and provided professional client support.
• Developed and maintained positive relationships with clients.
• Responded to client requests and service enquiries.
• Handled customer complaints and coordinated appropriate resolutions.
• Communicated client feedback to relevant departments.
• Supported customer satisfaction and client-retention activities.
• Maintained accurate client information and service records.
• Provided professional written and verbal communication.

MASTER'S DEGREE - EDUCATION – GUIDANCE & COUNSELLING - National Open University of Nigeria (NOUN) (2021 - 2023)

POSTGRADUATE DIPLOMA IN EDUCATION (PGDE) - National Teachers' Institute, Kaduna (2014 - 2015)

BACHELOR OF SCIENCE (B.Sc.) - BANKING & FINANCE - University of Calabar, Cross River State (2001 - 2006)

ADVANCED CERTIFICATE - COMPUTER STUDIES - Commal Computer