Daniel Uduogu

Customer Support and Client Relations professional with 3+ years of experience supporting users in fintech, healthcare, and technology-driven environments. Skilled in handling high-volume customer inquiries across phone, email, and chat channels while ensuring fast issue resolution and excellent customer experience. Experienced with CRM and service desk tools such as Intercom, SLA-driven support workflows, escalation handling, and accurate documentation.

Strong communicator with a calm, solution-focused approach and a proven ability to manage sensitive customer interactions professionally.

Customer Support Associate at Current Organization (Fintech) (Present)

• Handle high volumes of customer inquiries across phone, email, and chat channels
• Resolve customer complaints, payment issues, and account-related concerns within SLA timelines
• Use Intercom to log tickets, track customer interactions, and maintain accurate records
• Escalate complex technical and operational issues to relevant internal teams and follow through to resolution
• Support onboarding and customer account verification processes
• Deliver professional, empathetic, and customer-focused support in fast-paced environments

Medical Assistant at General Hospital Calabar (2024-09 – 2025-07)

• Supported patients in a high-volume healthcare environment while maintaining professionalism and empathy
• Maintained accurate electronic health records (EHR) and ensured confidentiality of patient information
• Educated patients on treatment plans and follow-up procedures, improving understanding and communication
• Worked collaboratively with healthcare professionals to support efficient patient care delivery

Customer Support Intern at Livelines UK (2023-10 – 2024-09)

• Responded to customer inquiries via email and live chat support channels
• Logged issues accurately and escalated unresolved cases to senior support staff
• Assisted with FAQ documentation and support content to reduce repeat customer inquiries
• Maintained professional communication with international customers in remote support settings

Customer Relationship Manager at Marleen Natural Skincare (2021-03 – 2022-08)

• Managed customer relationships across phone, chat, and email communication channels
• Resolved issues related to orders, payments, and digital platform usage
• Followed up on customer concerns to ensure complete resolution and satisfaction
• Trained new support staff and assisted with onboarding documentation and guidance

B.Sc. in Genetics – University of Calabar (2021 – 2025)