Mercy Etim

Customer Support and Client Relations professional with 5+ years of experience resolving customer issues, managing CRM records, and coordinating communication across remote and in-person teams.

Background in Microbiology (B.Sc.) combined with hands-on experience using transcription and productivity tools brings both subject-matter grounding and strong written communication to remote data review, evaluation, and support-based work. Reliable, detail-oriented, and comfortable making independent judgment calls in fast-paced environments.

Customer Support / Client Relations Specialist - Multiple Roles & Remote Support - Hybrid

(2021-01 - 2026-12)

• Responded to customer inquiries by email, phone, and chat, maintaining professionalism and empathy across every interaction
• Resolved client issues and managed follow-ups, consistently ensuring high customer satisfaction
• Maintained customer records, support documentation, and service reports using Google Workspace and Microsoft Office
• Managed CRM data and tracked customer interactions in HubSpot to support consistent service delivery
• Coordinated communication between clients and internal teams, ensuring accurate and timely service handoffs

Sales Assistant - Grace's Food Shop - Rivers State

(2024-01 - 2026-12)

• Managed front desk operations and Point-of-Sale (POS) transactions for daily walk-in customers
• Handled cash transactions and reconciliation, maintaining accurate daily sales records
• Monitored inventory levels and proactively reported low stock to prevent service disruption
• Built strong client relationships that contributed directly to repeat business
• Supported smooth day-to-day store operations through consistent organization and attention to detail

Sales Representative - Everything Richie - Rivers State

(2021-10 - 2024-12)

• Guided customers through purchase decisions, promoting products based on individual needs
• Built and maintained client relationships that increased customer retention
• Processed payments accurately and maintained detailed transaction records

B.Sc. - Microbiology - University of Port Harcourt