Deborah Shodeinde

Customer-focused and detail-oriented professional with experience in customer enquiries, sales, client communication, administrative support, and accurate record keeping. Skilled at understanding customer needs, explaining products clearly, maintaining professional relationships, and following up on tasks promptly. Comfortable using Microsoft Office, Google Workspace, and Trello to organize work and support effective communication.

Seeking to contribute to a remote customer service team through reliable service, clear communication, and a positive customer experience.

Freelance Administrative Virtual Assistant (2025 – 2026)

• Responded to client and customer enquiries promptly and professionally via email.
• Clarified client requirements, shared progress updates, and flagged issues requiring guidance.
• Reviewed documents and records for completeness and accuracy before submission.
• Organized digital files and records so information could be retrieved efficiently.
• Tracked multiple tasks and deadlines using Trello and Google Workspace.
• Entered and maintained data accurately in Microsoft Excel and Google Sheets.
• Supported scheduling, research, document preparation, and general administrative tasks.

Customer Service Representative at Kella Interiors (2025 – 2025)

• Responded to customer enquiries through phone calls, emails, WhatsApp, and social media.
• Resolved customer complaints promptly and professionally.
• Provided clear product and service information to help customers make informed decisions.
• Handled customer orders and transactions accurately.
• Maintained accurate and up-to-date customer records.
• Followed up with customers to ensure their issues were resolved and they were satisfied.

Sales Representative (2021 – 2023)

• Assisted customers in selecting products based on their needs and preferences.
• Explained product features and benefits clearly to help customers make informed choices.
• Built and maintained positive customer relationships to encourage repeat business.
• Processed sales transactions accurately and supported daily store operations.
• Worked with team members to contribute to store sales goals and maintain an organized environment.

Graduate Researcher at Forestry Research Institute of Nigeria (2025 – 2026)

• Contributed to research activities and maintained a careful, detail-oriented approach to assigned tasks.
• Supported practical activities and shared knowledge with SIWES students on biomedicinal plants.

B.Sc. in Forestry – Olabisi Onabanjo University (2019 – 2024)

S.S.C.E. – The Apostolic Church Grammar School (2017 – 2019)