Debby Mos

Customer service professional with experience in customer support, social media representation, and virtual assistance. Skilled in resolving customer inquiries, providing administrative support, and building positive customer relationships across both digital and in-person channels. Passionate about voice acting, with excellent communication and active listening skills.

Proficient in Microsoft Office, Google Workspace, Canva, and HubSpot CRM. Seeking a remote or on-site opportunity where I can contribute, grow professionally, and deliver exceptional customer experiences.

Virtual Assistant at Jumia (2024-01 – Present)

• Provided remote administrative support in a fast-paced virtual work environment.
• Responded to customer inquiries through email and online communication channels with professionalism and accuracy.
• Managed emails, organized digital records, and supported scheduling and documentation.
• Successfully resolved over 150 customer inquiries and support issues while maintaining a high standard of customer service.
• Demonstrated excellent organization, communication, and time management skills while working independently.

Customer Service Consultant & Social Media Representative at Samfun Global & Trading International (2022-01 – 2024-01)

• Served as the first point of contact for customers, responding to inquiries and delivering professional, friendly service.
• Resolved customer concerns efficiently and directed clients to the appropriate departments when necessary.
• Trained and onboarded new support staff, helping them adapt quickly and perform effectively in their roles.
• Managed the company's social media presence, contributing to an approximately 10% increase in audience engagement and views.
• Designed a promotional pamphlet for a marketing campaign that helped attract interest from a potential investment partner.
• Maintained customer records and supported day-to-day administrative operations.
• Collaborated with colleagues to ensure efficient business operations and a consistently positive customer experience.
• Earned recognition from colleagues and supervisors for professionalism, excellent communication skills, and maturity in handling customer interactions.

Senior Secondary School Certificate in WAEC – De-Bright College (2022-01 – 2025-01)