Dera Silver

Customer-focused administrative professional with over 4 years of experience supporting clients, managing front desk operations, handling inquiries, coordinating schedules, and maintaining organized records across real estate and mental health service environments. Skilled in customer communication, problem-solving, office administration, and digital tools including Microsoft Office, Canva, and email platforms Recognized for maintaining professional client relationships, managing multiple priorities effectively, and supporting smooth daily operations in both onsite and independent work settings.

Asst Admin & Receptionist - Komonibolc Harmony Minds

(2023-12 - 2026-02)

• Managed front desk operations and welcomed clients in a professional, confidential, and supportive environment.
• Responded to phone calls, emails, WhatsApp messages, and appointment requests, ensuring timely communication with clients.
• Coordinated therapy session bookings and maintained accurate scheduling records to support efficient service delivery.
• Maintained office inventory and ensured availability of essential supplies, contributing to uninterrupted daily operations.

Customer Service & Front desk - CMW Properties LTD

(2021-03 - 2023-11)

• Served as the first point of contact for clients, responding to inquiries and providing accurate information on property listings and services.
• Coordinated appointments, property inspections, and client follow-ups, helping maintain an organized customer experience process.
• Supported customer retention by providing prompt responses to inquiries and resolving routine client concerns professionally.
• Assisted with administrative tasks including document preparation, filing, and data entry to support daily office operations.

National Diploma (ND) - Business Administration - Ken Saro Wiwa Polytechnic, Bori, River State (2019-01 - 2021-02)