Diamond Alison

A vibrant young professional with over five years of experience in the logistics industry with proven ability to optimize operational workflows, and ensure compliance with regulatory standards. Skilled in route planning, documentation, and resolving logistics challenges in fast-paced environments. Adept at leading teams, improving cost efficiency, and managing customer relationships to enhance service quality.

Committed to delivering impeccable services and leadership in logistics, haulage and warehousing operations.

Retail Sales Supervisor at FedEx Red Star Express PLC (2023-08 – 2026-09)

• Oversaw branch retail operations and drive an uninterrupted, excellent workflow that improves customer satisfaction by 30%.
• Resolved customers’ complaints professionally to enhance experience and loyalty.
• Ensured subordinates comply with extant standard operating procedures.
• Accomplished and exceeded assigned quarterly shipment targets.
• Boost shipment revenue by 15% through excellent service delivery.

Customer Service Officer at FedEx Red Star Logistics (2020-11 – 2023-08)

• Facilitates the logistics of customers' packages to their destinations.
• Ensured proper handling of fragile shipment.
• Managed and resolve customer complaints, and consistently relay customer feedback to management.
• Timely dispatch of received inventories.
• Resolved customer concerns and provided consolidated feedback to management.

Teacher (NYSC) at Community Secondary School (2019-11 – 2020-11)

• Developed lesson notes and plans in line with the government-approved curriculum.
• Designed and administered assessments to evaluate students’ academic progress and comprehension.
• Maintained students’ engagement by using proactive behaviour management and positive reinforcement techniques.

Accounts Clerk at Benidon Hotel (2018-09 – 2019-10)

• Managed accounts payable, receivables, and payroll.
• Tracked expenses to comply with approved budgets.
• Maintained clean and organized ledgers by keeping accounts payable records up-to-date.

Public Relation Officer at Golden Child Academy (2018-09 – 2019-10)

• Built the brand image of the organization via public engagements.
• Draft communique and correspondence on behalf of the management.
• Receive and send correspondence to staff and parents.
• Organized seminars, workshops, trainings, excursions and other extracurricular activities.

Postgraduate Diploma in Business Administration – National Open University of Nigeria (NOUN) (2026)

Higher National Diploma in Microbiology – Abia State Polytechnic (2018-08)

National Diploma in Science Laboratory Technology – Abia State Polytechnic (2015-08)