Dickens Inah
Customer Service
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About
Business Studies teacher with hands-on NYSC classroom experience and a Second Class Upper (2:1) B.Sc. in Hospitality and Tourism Management. Skilled at planning engaging lessons, explaining practical business concepts clearly, and supporting students of different learning levels. Combines a strong academic foundation with real-world business, customer service, and operations experience gained outside the classroom.
Seeking a Business Studies teaching role where I can contribute to student growth and school development.
Experience
Teacher (NYSC) at Baptist Groups of Schools (2023-08 – 2024-07)
Taught Business Education (Business Studies, Financial Accounting fundamentals) and Security Education to junior and senior secondary students.
- Created and implemented lesson plans catering to diverse learning styles, improving student performance.
- Contributed to curriculum enhancement initiatives and participated in parent-teacher meetings.
Hotel Management at Allstar Hotel (2019-02 – 2021-10)
Managed day-to-day hotel operations, ensuring exceptional guest experiences.
- Oversaw staff training, scheduling, and performance evaluations.
- Implemented cost-effective measures that increased operational efficiency by 15%.
Customer Service Assistant at SPAR (2024-01 – 2026-12)
- Delivered prompt, courteous service to customers, handling enquiries and resolving issues.
- Supported store operations, ensuring smooth transactions and a positive shopping experience.
Education
B.Sc. in Hospitality and Tourism Management – Cross River University of Technology (CRUTECH), Ogoja Campus (2017-01 – 2023-12)
West African Senior School Certificate (WASSC) – Secondary School, Idomi, Yakurr L.G.A. (2008-01 – 2014-12)
First School Leaving Certificate (FSLC) – Apostolic Primary School, Kekowa, Idomi, Yakurr L.G.A., Cross River State (2003-01 – 2008-12)

