Didi

Versatile professional with experience in customer service, sales, administration, and customer relationship management. Skilled in handling customer interaction, resolving issues, meeting sales target, and maintaining strong client relationships. Highly organized, with excellent communication, problem-solving, and CRM Skills and able to perform effectively in fast-paced environments

Sales Executive at Landmark Corporate Realty Ltd (2025-01 – Present)

• Find potential buyers through calls, social media, referrals and work-ins
• Promote sales and land and houses
• Take clients for site inspection
• Explain property details and payment plans
• Negotiate and close deals between buyer and the company

Administrative Officer at Choice Luxe Hotel (2023-01 – 2025-12)

• Manage files, report and internal documents
• Work with departments
• Ensure smooth communication across teams
• Monitor Stocks
• Assist in purchasing and coordinate with vendors
• Help in recruitment
• Prepare staff report and payroll support
• Prepare report for management

Travel Customer Care at Tifa Travels and Tours (2021-01 – 2023-12)

• Assist customers with flight, hotel and tour bookings
• Answer inquiries about travel packages, prices and destination
• Resolve issues like delayed flight, booking errors or refund request
• Assist with payment process and confirmation
• Maintain customers travel records and booking history

Customer Relationship Officer at First Cardiology Consultant Hospital (2019-01 – 2021-12)

• Pick up calls and attend to queries following up on medical reports and test via emails
• Attend to HI rate patients and if issues escalate, report to the supervisor
• Ensure the process of attending to patient goes smoothly also inform them of their next appointments
• Follow up on patients on their dates and times
• Send text reminders on appointment, rebook appointment if not convenient

Customer Service Officer at GIG Logistics (2017-01 – 2019-12)

• Receiving and processing shipment request
• Tracking parcels and updating customers
• Handling delivery complaints
• Confirming delivery status
• Manage customer communication via calls, whatsapp, e-mail

Call Centre Representative at MTN Nigeria (2014-01 – 2017-12)

• Answer incoming customer calls
• Resolve complaints efficiently and ensuring satisfaction
• Educate customers on products and services
• Escalate serious issues to higher support teams

National Youth Service Corps at Sharam Primary School (2012-01 – 2012-12)

• Educate the pupils on their core subject
• Counselling the pupils if needed
• Conduct high technical games activities under health education

B.Sc in Accounting – Lagos State University (2011-12)

Secondary School Leaving Certificate – St. Jude's Private Secondary School (2002-12)

First School Leaving Certificate – St. Jude's Private Primary School (1996-12)