Dorathy Demian

A dedicated and detail-oriented individual looking to work in an organization that can provide a variety of opportunities that allow me to expand my skills and knowledge while working towards achieving the organizational goals.

Marketing & Sales Manager - Evergreen Supermarket

(2015-01 - 2018-12)

• Exceeded monthly sales targets by 25% through effective upselling techniques.
• Increased revenue by $10,000 per quarter by recommending additional products.
• Converted 50% of customer inquiries into sales opportunities.
• Consistently met and exceeded cross-selling KPIs.

Customer service Representative - Riteway Cleaners

(2018-01 - 2020-12)

• Achieved a 98% customer satisfaction score consistently for 12 months.
• Handled 50+ customer inquiries daily while maintaining quality standards.
• Collaborated with the IT team to resolve technical issues affecting service.
• Drafted clear and concise email templates, improving response consistency.
• Mastered CRM software, improving data accuracy and customer tracking.
• Balanced phone calls, emails, and chat inquiries simultaneously with 99% accuracy.

Editor - Globaladmissions

(2020-01)

• Interpret copywriting briefs to understand project requirements.
• Collaborate with designers, PR and other professionals on large-and small-scale marketing projects.
• Edit and proofread copy as needed.
• Use SEO principles to maximize copy's reach.

Business Administration - Busch State University (2025-01)