Doris Ozor

Customer Support and Customer Service professional with experience in customer relations, front desk operations, sales support, complaint resolution, administrative coordination, and client engagement. Skilled at delivering excellent customer experiences, resolving inquiries efficiently, maintaining accurate records, and building strong customer relationships. Proficient in Microsoft Office, Google Workspace, data entry, and administrative support.

Seeking a Customer Support, Customer Success, or Customer Service role where strong communication and problem-solving skills can contribute to business growth and customer satisfaction.

Sales Representative / Customer Support - Kewalram Chanrai Group

(2025-01)

• Respond to customer inquiries and provide accurate product information.
• Resolve complaints and support customers throughout the purchasing process.
• Maintain positive customer experiences and long-term relationships.
• Process transactions and maintain accurate sales records.

Customer Service / Front Desk Officer - Atcheny Autos Company

(2024-01 - 2025-01)

• Managed customer inquiries via phone and in person.
• Scheduled appointments and coordinated customer service activities.
• Handled payments, documentation, and customer records.
• Resolved customer concerns while ensuring high service standards.

Front Desk / Sales Officer - Funmaz Kiddies Store

(2023-02 - 2023-12)

• Welcomed customers and provided product guidance.
• Managed incoming calls and customer requests.
• Processed sales transactions and maintained payment records.
• Supported daily front desk operations and customer engagement.

Sales Representative / Administrative Assistant - Divine Favour Boutique

(2016-11 - 2018-01)

• Assisted customers with product selection and inquiries.
• Maintained sales records and payment tracking.
• Supported office administration, scheduling, and logistics coordination.
• Facilitated communication between staff and customers.

Bachelor of Science - Mass Communication - Chukwuemeka Odumegwu Ojukwu University