Sophia Daniel

Bachelor of Arts graduate in English and Literary Studies with experience in reception, customer service, sales, transaction monitoring, supervision, and product promotion. Experienced in communicating with customers, handling enquiries, monitoring transactions, identifying operational issues, and supporting daily business activities. Reliable, responsible, attentive to detail, and eager to work in remote customer support, sales, appointment-setting, virtual assistant, or administrative roles.

Sales/Customer Support Representative - Orange Drugs

(2024-01 - 2025-01)

• Assisted customers and supported the use of the company's payment/financial service machine.
• Monitored incoming transactions and compared amounts to ensure records were accurate.
• Supervised daily activities and checked for discrepancies or operational issues.
• Identified problems with the service and helped ensure they were addressed promptly.
• Promoted the company's name and services to customers and encouraged usage.
• Communicated with customers and provided assistance when needed.
• Paid close attention to transaction details and daily activities.

Receptionist - Dozeman Enterprises

(2021-01 - 2023-01)

• Welcomed and attended to customers and visitors.
• Answered customer enquiries and directed people appropriately.
• Handled communication and assisted with day-to-day office activities.
• Maintained a professional and welcoming reception environment.
• Assisted with administrative duties and supported smooth daily operations.
• Communicated professionally with customers and other members of staff.

Bachelor of Arts (B.A.) - English and Literary Studies - Imo State University (2019-01 - 2019-12)