Dotuchowo Christiana Ogar

Detail-oriented Microbiologist and Healthcare Operations Professional with hands-on experience across environmental laboratory services, quality control, and HMO administration. Proven to maintain quality assurance systems, and manage medical billing, claims processing, and prior authorization in compliance with healthcare regulations. Adept at data analysis, documentation, and cross-functional collaboration, contributing to improved operational efficiency, reduced claim rejections, and enhanced patient care outcomes.

Eager to contribute to a forward-thinking healthcare organization committed to operational excellence and exceptional patient care.

HMO/BILLING OFFICER - PRESTON HOSPITAL(NYSC) - LEKKI, LAGOS

(2025-06 - 2026-06)

• Verified HMO eligibility for patients before consultation and procedures, ensuring compliance with insurer requirements.
• Obtained Prior Authorization (PA) codes and approvals from HMOs within required timelines.
• Processed 100+ medical claims weekly and ensured complete supporting documentation before submission.
• Followed up on outstanding claims and resolved rejected or pending claims promptly.
• Reconciled billing records and ensured accurate financial documentation.
• Educated patients on insurance coverage, co-payments, exclusions, and payment procedures.
• Maintained confidentiality of patient medical and financial records in accordance with hospital policies.
• Reduced billing errors through accurate documentation, attention to detail, and adherence to HMO billing guidelines

STORE MANAGER - PARADIZE COUTURE - GUZAPE, ABUJA

(2024-12 - 2025-06)

• Managed the daily operations of the store to ensure efficient workflow and customer satisfaction.
• Supervised, trained, and scheduled staff to maintain productivity and high service standards.
• Monitored inventory levels, conducted stock counts, and ensured timely replenishment of products.
• Processed sales transactions, reconciled daily cash, and maintained accurate financial and inventory records.
• Resolved customer enquiries and complaints professionally, ensuring a positive shopping experience.

ENVIRONMENTAL LABORATORY INTERN - ABUJA ENVIRONMENTAL PROTECTION BOARD - ASOKORO, ABUJA

(2023-07 - 2023-12)

• Assisted in analyzing water and soil samples using standard laboratory procedures to assess environmental quality.
• Assisted in conducting physicochemical and microbiological analysis of water and soil samples in accordance with established laboratory protocols.
• Recorded, interpreted, and maintained accurate laboratory data and analytical reports.
• Assisted in preparing laboratory equipment, reagents, and materials for routine environmental testing.
• Complied with laboratory quality assurance, biosafety, and environmental health and safety standards.
• Collaborated with laboratory scientists and technical staff to ensure timely and accurate analysis of environmental samples.

Bachelor of Science - Microbiology - NASARAWA STATE UNIVERSITY (2020-01 - 2024-12)