Edward Arimoh

Results-focused Social Media Manager and Digital Marketing professional with extensive experience across customer engagement, appointment setting, content communication, community interaction and remote operations. Skilled at turning business objectives into practical social media campaigns, audience-focused content and consistent digital engagement. Experienced in managing communication across social platforms, developing content ideas and calendars, writing audience-specific copy, responding to enquiries, supporting lead generation and using digital tools to improve customer experience and business visibility.

Comfortable working independently with international teams, following remote workflows and adapting content to different audiences and time zones. Combines strong written communication, commercial awareness, customer psychology and operational discipline with modern AI-assisted content workflows to help businesses attract attention, build communities, nurture prospects and convert engagement into measurable business outcomes.

EMAIL MANAGER - Eleven Leads - Remote

(2013-01)

• Managed high-volume business communication and email interactions with prospects and customers.
• Developed clear, persuasive and audience-conscious written communication designed to generate responses and move prospects toward action.
• Supported lead-generation and appointment-setting activities through structured digital communication.
• Maintained organised communication workflows and followed up consistently with prospects.
• Adapted messaging according to audience response, business objectives and campaign requirements.
• Applied customer psychology and persuasive communication principles to improve engagement.
• Worked independently within remote operating environments while maintaining consistency, responsiveness and deadlines.

VIRTUAL ASSISTANT - TTS - Remote

(2015-01)

• Provided remote administrative and communication support across recurring business operations.
• Managed digital correspondence, information, follow-ups and task coordination.
• Supported client-facing communication and maintained professional standards across online interactions.
• Organised information and workflows to improve response times and operational efficiency.
• Collaborated remotely using digital communication and productivity tools.
• Handled multiple priorities while maintaining accuracy and timely delivery.

CUSTOMER SUPPORT SPECIALIST - Niyen Group Inc. - Remote

(2019-01)

• Managed customer enquiries and provided timely, professional support across digital communication channels.
• Resolved customer concerns while protecting brand reputation and maintaining positive relationships.
• Identified recurring customer questions, objections and pain points that could inform content and communication strategy.
• Maintained accurate customer records and followed structured support workflows.
• Used CRM and collaboration platforms including Zendesk, HubSpot and Slack.
• Communicated effectively with customers from different backgrounds and adapted responses to individual needs.
• Supported customer retention through proactive follow-up and relationship management.

VIRTUAL ASSISTANT / CUSTOMER SUPPORT PROFESSIONAL - Remote Contract & Freelance Engagements - Remote

(2022-01 - 2025-12)

• Delivered remote customer support, administrative assistance and digital communication services.
• Managed client communication, follow-ups, scheduling and online information.
• Supported businesses with customer-facing communication and relationship management.
• Maintained organised workflows while working independently and meeting deadlines.
• Used CRM, messaging and collaboration platforms to manage tasks and customer interactions.
• Adapted quickly to different business models, audiences and operational requirements.

THE SCHOOL EMERGENCY ROOM — DIGITAL MARKETING & CONTENT PROJECT - Independent Business Project - Nigeria

• Developed a social media communication strategy targeting private-school owners and decision-makers.
• Created educational and problem-focused content addressing enrolment, fee collection, parent communication, teacher retention and school operational challenges.
• Developed a structured multi-day Facebook content campaign designed to stimulate conversation and generate direct enquiries.
• Produced audience-focused messaging, hooks, calls to action and campaign concepts.
• Used Canva and AI-assisted creative workflows to develop social-media assets and marketing concepts.
• Conducted direct digital outreach to school decision-makers through WhatsApp and other communication channels.
• Developed promotional materials, diagnostic resources and customer-facing communication assets.
• Refined messaging based on real-world prospect responses and objections.
• Focused content strategy on identifying business pain points rather than simply promoting a service.

Bachelor of Arts - Philosophy - University of Ibadan (2009-01)