Edwin Edeh

Certified Professional Optician with 3+ years of experience in optical practice, quality control, customer service, and site operations. Previously served as Optician and Quality Control Manager at As-Salam Optical Centre and Cidans Optics, and currently work as Site Manager/Supervisor for FiberOne Broadband. Known for being calm, methodical, and patient-focused in high-volume settings. Additional skills in photography, video editing, and social media management.

Site Manager / Supervisor - FiberOne Broadband

• Oversee daily site operations and field technicians to ensure service delivery meets company standards
• Coordinate installations, maintenance, and troubleshooting for broadband services
• Maintain safety and quality protocols on-site and report progress to management
• Act as liaison between field team, customers, and head office to resolve issues quickly

Optician & Quality Control Manager - As-Salam Optical Centre & Cidans Optics

• Conducted accurate refraction, frame selection, fitting, and lens dispensing for clients
• Managed quality control processes to ensure optical products met strict standards
• Handled high patient volume while maintaining accuracy and professionalism
• Provided clear guidance to clients on eyewear care and usage

Customer Service Representative - Fairmoney

• Handled customer inquiries and resolved issues via phone, email, and chat
• Processed transactions and provided accurate product/service information
• Maintained detailed records and escalated complex cases to supervisors
• Consistently met targets for response time and customer satisfaction

Professional Diploma - Opticianry - POGIL College of Health Technology (2020-01 - 2023-01)

Primary Health and Nursing - Global Wealth University (2025-01)

West African Senior School Certificate - Emdee College, Apapa (2010-01 - 2015-01)

First School Leaving Certificate - Pilot Primary School, Oye Idelle (2005-01 - 2010-01)