Egbe Prince

Professional and customer-focused Guest Services Agent with over five years of experience in hotel and resort operations. Skilled in front office administration, guest relations, reservations, check-in/check-out procedures, complaint resolution, cash handling, and coordinating with housekeeping and other departments to deliver exceptional guest experiences. Proficient in Valina PMS software with a proven ability to remain calm under pressure while maintaining the highest standards of hospitality.

Passionate about creating memorable guest experiences and contributing to the success of a world-class hospitality team.

Front Office Supervisor - Crown City Park & Resort, Lagos - Lagos

(2023-01 - 2026-06)

• Supervised daily front office operations and ensured smooth guest service delivery.
• Assisted guests with reservations, check-in, check-out, and billing.
• Resolved guest complaints promptly and professionally.
• Coordinated closely with housekeeping and maintenance to ensure room readiness.
• Trained and mentored front office staff on customer service standards.
• Prepared daily reports and monitored occupancy status.
• Maintained high guest satisfaction through excellent service delivery.

Guest Services Agent - Crown City Park & Resort, Lagos - Lagos

(2021-01 - 2022-12)

• Welcomed guests warmly and ensured a positive first impression.
• Processed guest arrivals and departures accurately.
• Managed reservations using Valina PMS software.
• Responded promptly to guest inquiries and requests.
• Handled telephone calls and email correspondence professionally.
• Processed payments and maintained accurate guest records.
• Worked with other departments to ensure seamless guest experiences.

Receptionist - Passy Hotel

(2020-01 - 2021-12)

• Received and welcomed guests professionally.
• Managed reservations and room allocations.
• Answered telephone inquiries and handled guest requests.
• Maintained accurate guest records and billing information.
• Assisted in resolving guest concerns efficiently.

Bachelor of Science (B.Sc.) - Electronics and Computer Technology - University of Calabar (2015-06)

National Youth Service Corps (NYSC) - Mudi Secondary School, Kamba (2016-01 - 2017-12)