Ehimare Victory
Professional Culinary Arts Student
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About
Motivated and customer-focused professional with hands-on experience in front desk, customer service, sales, and hotel operations. Skilled in guest relations, reservation handling, and attending to customer needs. Currently undergoing professional culinary training in pastry, with plans to learn local and international dishes as the training progresses. Reliable, hardworking, adaptable, and able to work well in a fast-paced environment and as part of a team.
Experience
Professional Culinary Arts Student - Caviar Culinary Art School - Benin City
(2026-08)
- Currently undergoing professional culinary training.
- Currently learning pastry making and basic pastry preparation.
- Practising proper use of kitchen tools and equipment.
- Learning food safety and kitchen hygiene.
- Taking part in practical kitchen classes and learning through hands-on practice.
- Other areas of the culinary course will be covered as the training continues.
Front Desk / Customer Service Officer - Memac Place Hotel - Benin City
(2026-04 - 2026-08)
- Worked with the hotel during the hotel opening
- Welcomed guests and attended to their needs.
- Handled check-in, check-out and guest enquiries.
- Used the hotel front-office software for daily work.
- Took and managed reservations through Expedia, Booking.com, email and WhatsApp.
- Multitask during full house.
- Worked with other departments to make sure guests were well attended to.
Customer Care Officer - Joker Hotel and Suites - No. 1 Godwin Abbey Way, Limit Road, Off Sapele Road, Benin City, Edo State
(2025-10 - 2026-03)
- Responded to customer enquiries through phone, WhatsApp, email, and in person.
- Handled customer complaints and helped resolve issues quickly.
- Provided customers with information about hotel services and available options.
- Took food orders and contacted customers for pick-up or delivery arrangements.
- Followed up with customers to confirm orders and ensure satisfaction.
- Assisted the kitchen during busy hours when extra help was needed.
- Processed bookings, orders, and customer requests accurately.
- Kept records of customer interactions, orders, and transactions.
- Worked with the kitchen and other staff to make sure orders were handled properly.
- Maintained good customer service and professionalism when dealing with difficult situations.
Front Office / Hotel Manager - HOTEL DE KZ ISTH - Irrua Specialist Teaching Hospital, Auchi Road, Irrua, Edo State
(2023-04 - 2025-09)
- Managed the front desk and daily activities of the hotel.
- Welcomed and attended to guests in a friendly and professional manner.
- Handled guest enquiries, bookings, check-ins, and check-outs.
- Supervised staff and assigned daily duties.
- Took stock of hotel items and kept records of supplies.
- Monitored the use of hotel items and reported stock needs.
- Kept records of bookings, payments, guests, and daily activities.
- Handled customer complaints and helped resolve issues.
- Coordinated with staff to make sure daily hotel activities ran smoothly.
- Checked that rooms and other areas were clean and ready for guests.
- Reported daily hotel activities, stock updates, and important issues directly to the owner.
- Assisted the owner with the general running of the hotel.
SALES PERSONNEL - XSUCCESSFUL LUXURY BOUTIQUE
(2022-06 - 2023-03)
- Attended to customers and helped them choose items
- Displayed and arranged clothes and other items properly.
- Assisted customers with sizes, colours and prices.
- Handled sales and received payments from customers.
- Kept the shop clean and well arranged.
- Checked stock and helped with restocking items.
- Answered customers' questions and handled their requests.
- Helped promote items to customers.
Education
Senior Secondary School Certificate - ekete secondary school (2021)
