Elizabeth

Results-driven and dynamic Hospitality and Events Operations Manager with 8+ years of progressive leadership experience across international-standard restaurants, cafés, and event venues. A proven track record in spearheading large teams (up to 30+ staff), optimizing multi-outlet operations, driving revenue growth, and consistently delivering premium guest experiences. Adept at P&L management, strategic inventory control, staff development, and cultivating exceptional customer relations within fast-paced, multicultural environments.

Operations Supervisor at Hardrock Cafe Lagos (2025-01 – Present)

• Orchestrate daily outlet operations, overseeing sales performance reporting and ensuring seamless service delivery for a high-volume venue.
• Champion inventory management and stringent cost control resource significantly impacting profitability.
• Serve as Manager on Duty, upholding and elevating premium guest service standards, directly contributing to customer satisfaction and loyalty.
• Spearhead recruitment, onboarding, and ongoing performance management for staff, fostering a high-performing and motivated team.
• Optimize staff scheduling and resource allocation to maximize productivity and operational efficiency across dining operations.

Cafe Manager / Guest Relations Officer at Bake Station / Moksh / Farmer's Bistro - UAE (2020-01 – 2024-12)

• Optimizing front-of-house workflows, executing promotional sales strategies, and elevating guest satisfaction.
• Boosting revenue, streamlining staff training, and managing inventory to reduce operational costs.
• Upselling strategies, promotional campaigns, and target-driven event planning.
• Workflow optimization, SOP execution, and cross-functional collaboration.
• Staff Leadership: Team recruitment, performance tracking, and shift scheduling.
• Guest Relations, high-touch customer service and feedback management.
• Orchestrate daily outlet operations, overseeing sales performance reporting and ensuring seamless service delivery for a high-volume venue.
• Champion inventory management and stringent cost control resource significantly impacting profitability.
• Serve as Manager on Duty, upholding and elevating premium guest service standards, directly contributing to customer satisfaction and loyalty.
• Spearhead recruitment, onboarding, and ongoing performance management for staff, fostering a high-performing and motivated team.
• Optimize staff scheduling and resource allocation to maximize productivity and operational efficiency across dining operations.
• Implemented advanced inventory systems that successfully reduced operational waste and losses.
• Increased customer retention through strategic service excellence initiatives and proactive guest relationship management.

Catering Sales and Event Manager at Leopolds of London - UAE (2018-01 – 2020-12)

• Directed large-scale catering and corporate events, from initial concept to successful execution, delivering memorable experiences.
• Managed event budgets and financial reconciliation, consistently meeting or exceeding financial targets.
• Coordinated complex vendor relationships, kitchen teams, and logistics partners to ensure seamless event delivery.
• Led event staffing and scheduling for flawless execution guaranteeing exceptional service quality for all clients.
• Conducted thorough post event evaluation, identifying opportunities for continuous improvement in service quality and client satisfaction.
• Generated new business and expanded client base through strategic client prospecting and relationship building.

Restaurant Manager at Leopolds of London - UAE (2016-01 – 2018-12)

• Managed restaurant Profit & Loss (P&L) statements, consistently achieving financial performance targets and maximizing revenue.
• Controlled food and beverage costs effectively while maintaining uncompromised service and product quality
• Supervised workforce scheduling and performance standards, fostering a productive and guest-focused environment.
• Ensured rigorous compliance with all food safety and sanitation regulations, mitigating risks and maintaining brand integrity.
• Streamlined operational workflows and enhanced customer service standards, resulting in improved efficiency and guest satisfaction.

Restaurant Supervisor at Leopolds of London - UAE (2015-01 – 2016-12)

• Supervised daily floor operations, ensuring exceptional guest satisfaction and a smooth dining experience.
• Led daily team briefings and coordinated performance, fostering strong communication and a united front-of-house team.
• Resolved customer concerns professionally and efficiently, transforming potential negative experiences into positive outcomes.
• Managed inventory and stock control procedures, contributing to operational efficiency and waste reduction.

BSc/HND in Tourism & Hospitality Management – Western Global University

Diploma in Travel & Tourism – Zabeel International Institute (2016-01 – 2016-12)

Diploma in Hospitality and Tourism Management – Alison Online Studies (2022-01 – 2022-12)

Diploma in Operations Management – Alison Online Studies (2023-01 – 2023-12)

Certificate in Operations Management – Saylor University (2026-01 – 2026-12)