Ella Tyav

Adaptable and results-oriented professional with a B.Sc. in Chemistry and practical experience in front desk administration, HMO coordination, customer service, food preparation, business operations, and digital support. Strong in client communication, documentation, multitasking, team coordination, and maintaining efficient day-to-day operations. Brings a service-focused approach, attention to detail, and the ability to perform effectively in fast-paced environments.

Front Desk / HMO Officer at iCare Family Vision Center

• Managed front desk and reception activities, welcoming patients and providing professional assistance throughout their visit.
• Coordinated HMO-related processes, including patient verification, documentation, and communication with relevant stakeholders.
• Maintained accurate patient and administrative records while supporting smooth appointment and service-flow management.
• Handled inquiries professionally, resolved routine concerns, and maintained a positive patient experience.
• Supported daily administrative operations and ensured information was communicated accurately and efficiently.

Cook at Preshcancook

• Prepared and presented a variety of meals while maintaining consistent standards of taste, quality, hygiene, and presentation.
• Organized ingredients, kitchen supplies, and preparation activities to support efficient daily production.
• Followed food-safety and sanitation practices to maintain a clean and safe kitchen environment.
• Managed multiple food orders and preparation tasks efficiently while meeting required timelines.
• Monitored ingredient usage and supported inventory control to minimize waste and avoid shortages.

Manager at Pendragonnet Computer Services

• Oversaw daily operations of digital and computer-based services, including printing, typing, internet access, and customer support.
• Coordinated staff schedules, team performance, and customer service delivery in a busy service environment.
• Supported business growth through targeted marketing initiatives and strong client relationship management.
• Monitored inventory, service quality, and general operational needs to maintain smooth business activities.

Front Desk Officer / Pedicurist / Social Media Manager at Pura Glare

• Managed front desk operations, including client reception, bookings, payment processing, and daily operational reporting.
• Provided professional pedicure services while maintaining high standards of hygiene, client comfort, and satisfaction.
• Managed social media activities, including content creation, posting schedules, and audience engagement.
• Maintained inventory records for consumables and supplies and supported efficient day-to-day operations.

Baker / Customer Service Assistant at Dom's Delight Confectioneries

• Handled customer inquiries, sales, order processing, and social-media-based customer service.
• Prepared cakes, pastries, bread, and customized orders while maintaining quality and presentation standards.
• Monitored baking ingredients and supplies and supported timely replenishment to maintain uninterrupted production.
• Maintained a customer-focused approach and supported positive client relationships.

B.Sc. in Chemistry – Benue State University (2024)