Emeka Umenze

Proactive, customer-focused professional with experience in business relationship management, front-desk operations, customer service and transaction administration. Skilled in building client relationships, resolving enquiries, coordinating team workflows and accurately processing high-volume transactions. Strong communication, negotiation, stakeholder engagement and service-delivery skills, with a focus on creating positive customer experiences.

Business Relationship Officer at Black Dice Bar and Suites (2024-11 – 2025-06)

• Managed client interactions at the welcome and information desk, strengthening relationships and service quality.
• Coordinated schedules for a 10-member team and supported smooth day-to-day operations.
• Processed more than 5,000 transactions accurately using hotel management software and maintained reliable records.
• Provided tailored information and services to meet client needs, supporting repeat business and referrals.
• Handled high-volume customer enquiries and resolved service issues professionally.

Customer Service Representative at Nazi Clems Enterprise (2023-02 – 2024-10)

• Processed high-volume sales transactions with accuracy and efficiency.
• Responded to customer enquiries, resolved complaints and provided relevant product and service information.
• Supported sales activities by helping customers make informed purchase decisions and promoting available products.

B.Sc. in Criminology – Chukwuemeka Odumegwu Ojukwu University, Igbariam, Anambra State (2017 – 2022)