Emmanuel Anweting

Results-driven IT Support Specialist with 4+ years of hands-on experience delivering first-line technical support, configuring network infrastructure, and maintaining IT systems across NGO and private sector environments. Holds a First Class B.Eng. in Electrical/Electronics Engineering and a Google IT Support Certificate. Proficient in Windows OS administration, LAN/WAN and TCP/IP networking, hardware troubleshooting, surveillance systems, and IT asset management.

Adept at translating complex technical issues into user-friendly solutions, improving operational efficiency, and maintaining high system uptime.

IT Support Specialist (Intern) at WaterAid Nigeria (2024-12 – Present)

• Deliver first-line technical support to 50+ staff — resolving hardware, software, and connectivity issues while ensuring full equipment readiness.
• Administer and maintain an IT asset inventory of 100+ devices with accurate, real-time availability records.
• Enforce IT policies on internet usage, email security, and data protection, ensuring full organisational compliance.
• Support deployment and onboarding of new systems, facilitating smooth adoption across all departments.
• Provide hands-on digital platform support for payment request workflows, measurably reducing submission errors.
• Develop and disseminate IT best practice documentation, improving security awareness and system efficiency.

IT Support Assistant at Omni First Network Services Ltd (2021-08 – 2024-04)

• Installed and configured IP/CCTV surveillance systems (HIK, Dahua, Blink, etc) across residential and commercial properties.
• Deployed and configured LAN/WAN infrastructure — routers and wireless access points (Cisco, TP-Link, D-Link).
• Resolved hardware and software faults across diverse IT environments, consistently minimising client downtime.
• Delivered clear technical communication to non-technical clients, achieving high satisfaction and repeat engagement.
• Coordinated with cross-functional teams for seamless installation, configuration, and troubleshooting of systems.

ICT/Engineering Intern at Planet FM 101.1 (2020-11 – 2021-07)

• Maintained zero transmission downtime by rapidly troubleshooting ICT hardware and software faults in a live broadcast environment.
• Installed, configured, and upgraded Windows OS across all workstations, improving performance and security posture.
• Designed an inter-departmental communication plan that streamlined fault resolution and information sharing.
• Performed routine electrical systems maintenance, preventing malfunctions and upholding safety standards

Electrical Engineering Intern at Ibom Airport Development Company Ltd (2018-05 – 2018-10)

• Maintained and troubleshot high-capacity electrical systems including 600KVA generators, achieving zero complaints over 6 months.
• Executed strategic wiring projects meeting all safety standards and project specifications.
• Diagnosed electrical faults, identified root causes, and implemented corrective actions across airport facilities.

B.Eng. in Electrical/Electronics Engineering – University of Uyo (2015 – 2021)