Emmanuel Elijah

Results-driven sales and customer experience professional with over 4 years of progressive retail experience spanning food service, FMCG merchandising, and customer service operations. Adept at building genuine client relationships, processing accurate sales transactions, managing inventory, and delivering memorable in-store experiences. Highly motivated, detail-oriented, and committed to exceeding sales targets while upholding premium brand standards.

Customer Service Representative - Next Cash and Carry Shopping Mall - Port Harcourt, Rivers State

(2024-01)

• Serve as the primary point of contact for customer inquiries, complaints, and product information, ensuring swift and satisfactory resolutions.
• Monitor and resolve daily delivery and fulfilment issues, liaising between logistics and customers to maintain service continuity.
• Prepare and issue accurate sales invoices, maintaining meticulous records for reconciliation and reporting purposes.
• Build and sustain long-term customer relationships that drive repeat business and referrals.
• Deliver post-sale follow-ups to reinforce customer loyalty and gather feedback for service improvement.

Merchandiser / Sales Associate - Next Cash and Carry Shopping Mall - Port Harcourt, Rivers State

(2023-01 - 2024-12)

• Guided customers through the buying process for a diverse range of products, consistently achieving monthly upsell targets.
• Demonstrated and tested electrical appliances post-purchase, building customer confidence and reducing return rates.
• Generated accurate invoices for completed purchases and maintained organised transaction records.
• Ensured product displays were clean, visually appealing, and fully stocked at all times in line with brand standards.
• Participated in periodic stock audits and reconciled inventory discrepancies with the warehouse team.

Kitchen Supervisor & Store Keeper - Agnes Food Enterprise - Port Harcourt, Rivers State

(2020-01 - 2023-12)

• Supervised daily kitchen operations, coordinating a team of 4 staff to ensure efficient food production and service delivery.
• Managed store inventory — tracking stock levels, placing replenishment orders, and reconciling goods received against purchase orders.
• Greeted and welcomed guests, presented menus, guided seating, and provided attentive table service to enhance the dining experience.
• Handled customer transactions accurately, including cash and electronic payments, maintaining zero discrepancy records.
• Trained new floor staff on service standards, hygiene protocols, and customer engagement best practices.

Ordinary National Diploma (OND) - Medical Imaging Technology - Rivers State College of Health Science and Technology (RICOHSMAT) (2022-01 - 2025-12)

West African Certificate Examination (WAEC) - Community Secondary School, Rivers State (2008-01 - 2014-12)