Emmanuel Obi

An enthusiastic and personable Customer Care Representative with over 5 years of experience delivering exceptional service to diverse clientele. Skilled in managing customer interactions across multiple CRM platforms, ensuring efficient and personalized support. A fluent communicator with a strong ability to build rapport, resolve issues promptly, and adapt to various cultural backgrounds.

Known for a warm, approachable demeanor and a commitment to continuous learning and improvement in service delivery.

Customer Support Agent at HAYWARD POOLS (2025-01 – Present)

• Diagnose pool automation issues
• Send manuals and troubleshooting emails to clients
• Locate authorized service centers

Customer Support Agent at FILA USA (2024-01 – Present)

• Resolve delivery issues
• Assist customer with shopping and navigating the website
• Assist with return label and refunds

Computer Teacher at The Williams School Lagos Island LGA (2024-01 – Present)

National Youth Service Corp

• Assign lessons and correct homework
• Prepare, administer, and grade tests and assignments to evaluate students' progress
• Establish clear objectives for all lessons, units, and projects, and communicate these objectives to students

World Athlete at D'victors Atletics Club (2019-01 – 2023-12)

• 200 and 400 Meters Athlete

Cinematographer at Living Faith Church, Winners Chapel (2017-01 – 2020-12)

• Taught Recruits the practical aspect of the skill
• Handled a professional XD CAM
• Did Motion Graphics
• Handled Sound and Digital Graphics
• Handled Live Video mixing and Recording

Sales Representative at Royal Edible Treats (2018-01 – 2024-12)

• Handled Customer Service and Delivery
• Assisted in the Bakery
• Handled Pick Ups

Bachelor of Science in Home Science and Management – Federal University of Agriculture, Abeokuta (2019-01 – 2023-12)

High School Diploma – Scholars Universal School (2012-01 – 2018-12)