Emmanuel Paul

IT Administrator with experience of supporting Windows and macOS environments, Active Directory, end-user systems, networks, and enterprise SaaS platforms. Experienced in user onboarding, access management, workstation deployment, security patching, backup and recovery, and IT troubleshooting, with a 95% first-contact resolution rate. Hands-on exposure to SSO, Linux administration, cloud services, automation workflows, and endpoint security; experienced in cross-functional vendor and ISP coordination.

IT Administrator at Next Gear Group (2026-02 – Present)

• Provide technical support for desktops, laptops, printers, email accounts, SaaS platforms, and network connectivity across the organisation.
• Create and manage user accounts and security permissions in Active Directory and SSO platforms therefore supporting secure access and role changes.
• Diagnose and resolve DNS, email, and workstation issues to reduce interruptions to business operations.
• Coordinate with internet service providers during connectivity issues and network changes.
• Perform routine system maintenance and maintain technical documentation for recurring issues.
• Carry out user onboarding by configuring access, providing system guidance, and training staff on IT-related processes and tools.
• Design and implement automated workflows for business documentation using Zoho SaaS tools and AI, reducing manual processing time by 80%.
• Manage website and hosting migrations by updating DNS records, validating services, and resolving post-migration issues while maintaining service availability.
• Configured Zoho CRM and ensured accurate transfer of over 1,500+ client records from Excel database, keeping client, property and payment information accurate and up to date.

Technical Support Engineer at Trefoil Networks (2025-07 – 2026-02)

• Install and configure Windows servers with static IPs, maintaining 99.99% uptime.
• Handle server updates, maintain up-to-date security patches, and manage backups for minimal data loss and fast recovery.
• Provide first and second-level support via Remote Desktop to troubleshoot and resolve server, desktop, and software issues, contributing to 99.99% service uptime.
• Set up workstations and managed Active Directory user accounts, permissions, and system access for staff onboarding and role changes.
• Coordinate account and server backups, file transfer between servers, security updates, and antivirus protection to safeguard organisational data.
• Manage support tickets via WHMCS and deliver live chat support via Tidio, ensuring timely resolutions and maintaining high customer satisfaction.
• Assist with network cabling tasks, including CAT5/6 cabling, to ensure reliable LAN connectivity for workstations.
• Collaborate with IT team members on escalated issues to ensure adequate troubleshooting and knowledge sharing.
• Consistently maintain organisation’s network uptime through proactive monitoring via PRTG.

IT Support Assistant (NYSC Intern) at Federal Civil Service Commission (2023-09 – 2024-08)

• Diagnosed hardware, printer, and software faults for staff across multiple departments.
• Installed and configured desktop computers and printers, provided first-level day-to-day technical support.
• Maintained IT equipment inventory and carried out routine maintenance.
• Provided IT training to staff, helping users adopt technology and resolve common operational issues independently.

B.Sc. in Forestry and Wildlife – Nnamdi Azikiwe University (2021)