Emmanuel Rejoice

A dedicated and results-driven professional with a strong passion for excellence, effective teamwork, and continuous skill development. Committed to applying outstanding problem-solving, communication, and analytical abilities to help organizations achieve their goals. Experienced in administrative operations, customer relations, and business support, with a proven track record of managing tasks efficiently, following established procedures, and contributing meaningfully to team success.

Secretary / Administrative Assistant at Jo's Casual Concept (2025-04 – Present)

• Managed daily administrative operations including scheduling appointments, coordinating meetings, and overseeing staff activities to ensure seamless workflow.
• Handled incoming calls, emails, and customer inquiries, providing prompt and professional responses while directing issues to the appropriate departments.
• Maintained accurate records, documents, and filing systems — both physical and digital — for easy retrieval and regulatory compliance.
• Prepared reports, memos, and official correspondence to support management decision-making.

Operations Manager at Razor House Africa (2025-01 – 2025-03)

• Managed day-to-day business operations, ensuring efficient service delivery and consistently high levels of customer satisfaction.
• Resolved customer inquiries and complaints promptly, maintaining strong client loyalty and long-term retention.
• Provided detailed product and service information to customers and management to support informed sales and operational decisions.

Private Resident Chef at Earls Court Estate (2024-01 – 2024-09)

• Planned and prepared a variety of nutritious, high-quality meals tailored to clients' dietary preferences and health requirements.
• Managed kitchen inventory, food procurement, and budgeting to ensure cost efficiency and minimal waste.
• Maintained strict hygiene, food safety, and sanitation standards in compliance with health regulations.
• Organised and executed private dining events, family gatherings, and special occasions with meticulous attention to detail and presentation.

Cashier / Sales Representative at MC Marshall Spare Parts Company (2017-11 – 2019-01)

• Processed daily cash, POS, and bank transfer transactions accurately, maintaining zero discrepancies in cash handling.
• Delivered excellent customer service by assisting clients with product selection and resolving inquiries effectively.
• Monitored stock levels and assisted in inventory control, reducing stock shortages and improving product availability.

Higher National Diploma (HND) in Marketing – Auchi Polytechnic (2022-09 – 2023-11)

Ordinary National Diploma (OND) in Marketing – Auchi Polytechnic (2019-01 – 2021-06)

Senior Secondary School Certificate (SSCE) – Probita High School (2015-01 – 2017-07)