Emmanuel Ujah

An Endpoint Security and IT Support professional with 4 years of experience in enterprise Endpoint Security and multi-branch IT operations support, skilled in Endpoint protection, network troubleshooting and maintenance and Office 365 administration. Experienced in threat detection, patch management, compliance, and security awareness, with strong IT customer support skills including incident management and problem resolution. Holds a B.Sc. in Computer Science and an M.Sc. in Information Systems & Technology, committed to continuous improvement in IT service and security operations.

Regional IT Support | Endpoint Security Analyst at Polaris Bank Limited (2023-01 – Present)

• Monitor, detect, and respond to security threats targeting laptops, desktops, and servers.
• Deploy, configure, and maintain endpoint security tools including antivirus, EDR, Portnox, Cortex, and Forcepoint.
• Enforce security baselines, patch compliance, and device-level access controls.
• Ensure the reliability and security of IT infrastructure supporting business operations.
• Conduct training sessions on IT best practices, safe computing, and security protocols for users.
• Educate users on phishing prevention, password hygiene, and malware awareness.
• Serve as a regional liaison between Corporate IT, Security Teams, and Business Units.
• Track IT equipment inventory, manage procurement, and oversee lifecycle replacement.
• Troubleshot and resolved IT issues across multiple branches both onsite and remotely, ensuring minimal downtime.
• Led quarterly regional IT projects including replacement of outdated IT equipment, system upgrades, and preventive maintenance.
• Managed relationships with ISPs, hardware suppliers, and third-party service providers.
• Oversee procurement, deployment, and lifecycle management of IT assets.
• Monitored network and IT infrastructure performance and escalated downtime incidents appropriately.
• Installed, configured, and deployed new systems across bank branches.

IT Support & System Maintenance Engineer at Kaduna Refining and Petrochemical Company (KRPC-NNPC) (2021-01 – 2023-12)

• Performed routine hardware and software maintenance.
• Created, managed, and restored user accounts.
• Resolved computer and network issues across departments.
• Conducted inventory tracking of all IT equipment and gadgets.
• Provided Tier 1 & 2 technical support to end users.

MSc in Information Systems & Technology – National Open University of Nigeria (2024-01 – 2026-12)

BSc in Computer Science – Federal University Lafia, Nasarawa State (2015-07 – 2019-10)

WASSCE – Progress High School, Narayi Kaduna (2010-01 – 2015-12)