Emmanuel Valentino

Guest experience and reservations professional, with 8+ years in hospitality, customer service, serviced apartments and luxury boat cruise. Proven track record in handling guest enquiries, managing bookings, resolving complaints and delivering good customer experience. Experienced with CRM tools, reservation systems and front desk operations. Skilled at converting enquiries to bookings and building guest loyalty for shot lets / luxury apartments brand.

Freelance Marketer at Freelance Marketer- Luxury boat cruise & serviced apartments (2023-01 – Present)

• Managed guest reservation and inquiry via phone, WhatsApp, and email for serviced apartments and boat cruise. Converted 60% of enquiries into confirmed bookings.
• Coordinated check in and check out process and ensured smooth guest onboarding and departure experience.
• Handled guest complaints and request in real time, maintaining high satisfaction and repeat booking.
• Collaborate with the manager and house keepers to ensure the apartments were guest ready before arrival.

Bar Manager at Farm city ltd (2017-09 – Present)

• Delivered exceptional customer service to 100+customers daily building loyalty and positive reviews.
• Trained and supervised staffs to meet service standards, reducing guest complaint by 60%.
• Managed customers order, feedback channels to improve overall experience.
• Resolve customer issues quickly and professionally, aligning with hospitality standard.

Coordinator at Nikita

• Coordinated guest schedules, appointments and service delivery.
• Maintained accurate records and communicated clearly with clients to maintain seamless service.

BSc in cyber security – Miva Open University (2026)

Diploma in Customer service representative – Alison online school

Diploma in project management – Alison online School

Diploma in Bar Tending – Allison online school