Emmanuella Gabriel

Results-driven Customer Support Specialist skilled in resolving inquiries across email and chat channels. Delivers empathetic, efficient service while maintaining accurate CRM records and collaborating cross-functionally to close issues fast.

Customer support VA - Freelance - Nigeria

(2025-12 - 2026-02)

• Handled customer inquiries via email and chat, ensuring timely, professional resolutions across all support channels
• Built positive client relationships through active listening and empathy, consistently upholding brand standards
• Logged interactions, complaints, and resolutions in CRM systems, maintaining accurate records and enabling data-driven insights

Bachelor of science - Computer science - University of Lagos (2019-08 - 2022-08)