Ene Sunday

Excited to apply for a role at your Bank with 4 years of experience in the financial industry and a strong passion for delivering exceptional customer service. Highly motivated and organized individual with excellent communication and interpersonal skills demonstrated through previous experience in customer-facing roles. Ability to work accurately under pressure, handle cash and operate a point-of-sale system.

Strong analytical skills enabling identification of opportunities to promote financial products and services.

Relationship Officer - Moniepoint - Kano State

(2024-01 - 2026-01)

• Drove customer acquisition campaigns onboarding new clients and ensuring full activation on digital banking platforms.
• Mobilized deposits through daily client engagement and targeted sales strategies, contributing to branch revenue growth.
• Identified and executed cross-selling opportunities, increasing uptake of banking products and services.
• Successfully acquired and managed salary accounts from individuals and organizations.
• Booked quality risk assets (loans) while maintaining compliance with credit policies.
• Led POS terminal deployment and improved transaction collections performance.
• Managed a strong client portfolio, ensuring excellent relationship management and retention.
• Delivered top-tier customer service, resolving issues and enhancing client satisfaction.
• Supervised Account Officers and DSAs, improving team productivity and performance.
• Prepared weekly and monthly reports to track performance and guide decision-making

Administrative Personnel - Sambo EHA - Kano State

(2023-01 - 2024-03)

• Handled office tasks, such as filing, generating reports and presentations, setting up meetings, and reordering supplies.
• Provided real-time scheduling support by booking appointments and preventing conflicts.
• Made travel arrangements, such as booking flights, and cars, and making hotel and restaurant reservations.
• Screened phone calls and routing callers to the appropriate party.
• Used computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.
• Greeted and assisted visitors.
• Maintained polite and professional communication via phone, e-mail, and mail.
• Anticipated the needs of others in order to ensure their seamless and positive experience.

Marketer - Global Institute - Kaduna State

(2022-12 - 2023-12)

• Booked quality assets and ensure effective portfolio monitoring for early detection of defaults.
• Managed and deepened relationships with existing and prospective customers.
• Won new accounts and resuscitate dormant relationships.
• Market the bank's products to meet customer needs.
• Initiated development of products required to meet customer needs.
• Ensured efficient service and maintenance of existing customers.
• Ensured zero tolerance for inactive/dormant accounts.
• Performed all other duties as assigned by the Business Manager

Verification Personnel - Sydani - Jigawa State

(2022-01 - 2022-11)

• Embarked on physical visitation to potential borrowers' business places for evaluation of business books, taking inventory and turnover into consideration
• Ensured that all verification are completed thoroughly, according to the standard operating procedures and within the specified timelines
• Physically visited locations to verify residential or business address information provided
• Physically visited other parties such as the loan guarantors, employee references and so on to ensure they are aware of their responsibilities and can easily be located if necessary
• Prepared comprehensive and accurate reports on daily verification activities
• Performed all other functions as may be assigned by a supervisor

Relationship Personnel - Dreams Hotel - Mararaba Karu Nasarawa state

(2021-01 - 2021-12)

• Greet guests upon arrival and assist with check-in procedures
• Provide personalized service and assistance to guests throughout their stay
• Respond promptly to guest inquiries, requests, and concerns
• Coordinate special requests and arrangements for guests, including dining reservations, transportation, and special occasions
• Conduct regular follow-up with guests to ensure satisfaction and address any issues or concerns
• Maintain a thorough knowledge of hotel amenities, services, and local attractions to provide recommendations and assistance to guests
• Collaborate with other departments to ensure seamless guest experiences
• Handle guest feedback and reviews with professionalism and a commitment to continuous improvement.

Customer Care - Moniepoint - Zaria Kaduna state

(2017-04 - 2020-09)

• Ensured adequate adherence to Credit policies, processes and procedures.
• Booked deals for new deposits within 24 hours.
• Followed up on processing of roll-over of investments and delivery of investment letters to customers within 24 hours of maturity.
• Responsible for opening new accounts and follow-up on outstanding documentation.
• Updated and follow up on returned cheques every morning.
• Followed up on customer's requests such as pay-in cheques, collect cash, process drafts, process transactions, etc.
• Updated new deposits and new accounts on the system daily.
• Responsible for the provision and safe keeping of customers' information and files.
• Responsible for recording new accounts, deposits and FX transactions daily.
• Ensured proper custodianship of the unit's registers.
• Made daily/periodic reports to the Branch Leader on marketing activities and/or prompt potential businesses in pipeline needing senior support, including other reports as may be required by Management from time to time.
• Followed up and ensure prompt recovery of Past Due Accounts under your management.
• Participated in all marketing plans and strategy development initiatives of the Branch Leader that will increase the market share/market penetration of the Branch.

Logistic Officer - Redeemers Academy - Karu Abuja

(2020-10 - 2021-06)

• Oversaw all supply chain operations.
• Organized and managed inventory, storage, and transportation.
• Analyzed and optimized logistical procedures.
• Reviewed, prepared, and routied purchase orders.
• Ensured the safe and timely pick-up and delivery of shipments.
• Monitored shipments, costs, timelines, and productivity. Addressing and resolving shipment and inventory issues.
• Loaded and negotiated with suppliers and retailers.
• Answered customer queries.

Student Advisor - NACABS Polytechnic - Akwanga Nasarawa state

• Canvassed for students to study in foreign universities represented by the firm
• Offered career advisory services to prospective or confirmed students
• Provided relevant, current academic information to prospective students
• Collected and review documents submitted for admissions
• Assisted with international credential evaluation in the admissions process
• Reviewed of international student admissions applications
• Served as a resource in the international student admissions process to advise on and inform prospective students and family members of visa and compliance regulations

Receptionist/Administrative Support - General Hospital Potiskum - Yobe state

• Received and welcomes clients at the clinic with a positive and helpful attitude
• Notified the Front Desk of clients arrival, along with all necessary information
• Assisted and maintained workplace security through kept records of people coming in and out of the premises.
• Supported managers and employees through a variety of tasks related to organization and communication
• provided information about the services and products of the Clinics when visitors make an inquiry.
• Ensured compliance with all the safety procedures and kept the management informed about any kind of unsafe situation.
• Conferred and coordinated with other departments.
• Updated job knowledge through participation in educational opportunities; reading technical publications; maintaining personal networks.
• Accomplished organizational goals by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.
• Received, sorted and distributed mail.
• Adhered to General Hospital Code of Conduct as well as ethical standards of the field.
• Other duties as assigned from time to time
• Provided emotional support and measures to alleviate fear and anxiety.
• Participated in voluntary community health activities to promote, maintain and restore health and prevent diseases.

Post graduate diploma - Public Health and Promotion - University of Maiduguri (2021 - 2023)

Associate project manager - Global Institute of Project Management (2019 - 2021)

Diploma - Computer Science - Institute of Computer Technology (2019 - 2020)

B.A, B.Ed. - Social Sciences CRS - Ahmadu Bello University Zaria (2015 - 2019)

Senior Secondary Certificate - Lizdav Academy Karu Abuja (2009 - 2014)

First School Leaving Certificate - Army Children Primary School Potiskum (2001 - 2006)