Freelance Salesforce Administrator at Booking Ninjas (2025-10 – 2025-11)
- Accelerated user adoption and streamlined onboarding for a complex AppExchange application by architecting high-fidelity technical documentation and UX design flows within Figma.
- Engineered and deployed optimized HTML components to the Salesforce Org, ensuring cross-platform visual accuracy and seamless integration within Visualforce Pages for a consistent user experience.
- Led the full-cycle documentation migration and lifecycle management, strategically transitioning legacy content from disparate sources (Word, Notion) into a centralized, live Salesforce knowledge base.
- Enhanced organizational knowledge accessibility by implementing a routine update protocol, ensuring 100% accuracy of user guides and reducing support inquiry volume through self-service clarity.
Freelance Salesforce Administrator at Teach Access (2025-05 – 2025-09)
- Orchestrated a comprehensive data standardization initiative that improved data quality by 30%, utilizing duplicate management and record enrichment to link orphan Contacts to parent Accounts and eliminate redundancies.
- Reduced future data inconsistencies and manual errors by 25% through the implementation of custom validation rules and the creation of a standardized, step-by-step end-user SOP for Contact and Account entry.
- Engineered high-visibility dashboards for tracking multi-year student reach and faculty engagement, providing leadership with real-time insights that directly informed funder reporting and strategic resource allocation.
- Designed a custom object architecture to log longitudinal faculty details and student reach, enabling year-over-year trend analysis and a streamlined tracking process for historical engagement data.
Salesforce Intern at ALX (2024-11 – 2025-05)
- Managed user security profiles and permission sets for users, ensuring appropriate access while maintaining data security standards
- Built and optimized automation flows to streamline business processes, reducing manual data entry by approximately 25%
- Created and maintained custom reports and dashboards enabling data-driven decision making for executive stakeholders
- Performed data cleansing and maintenance, resulting in 98% data accuracy across core objects
- Configured the Salesforce platform by creating custom fields, page layouts, business processes and record types according to business requirements, improving user experience and adoption
Change Champion & ICT Specialist at Edo State Government (2018-12 – 2024-11)
- Spearheaded adoption of new software systems, developing end-user training materials and documentation
- Facilitated 20+ workshops resulting in 40%-time savings, demonstrating ability to drive user adoption
- Provided technical support for 10+ user inquiries weekly, showcasing troubleshooting skills applicable to Salesforce administration
- Created project monitoring and evaluation system resulting in 30% cost reduction, demonstrating ROI-focused approach
Programme Manager at Edo State Government (2018-12 – 2022-12)
- Led digital transformation initiatives using project management methodologies that could translate to Salesforce implementation skills
- Managed cross-functional stakeholders and documented requirements, similar to Salesforce business analysis processes
- Built consensus among 5+ departments, enhancing communication skills essential for Salesforce admin success
