Esther Ekpenyong

Versatile professional with a proven track record across banking operations, customer service, administrative leadership, and remote digital work. Experienced in inbox and calendar management, CRM and client communication (Zendesk, HubSpot), data accuracy and documentation, and cross-functional coordination, built through roles spanning banking, business co-founding, and remote virtual assistance. Comfortable working across data annotation, customer support, and administrative platforms, and quick to pick up new tools and systems.

I manage high volumes of client interactions and competing priorities without losing quality, and I tend to step naturally into leadership and coordination roles when there's a gap to fill. Remote-ready with a reliable home office setup, high-speed internet, and flexibility to work across US time zones. Strong attention to detail and follow-through in every role.

Freelance Virtual Assistant & AI Data Annotation Specialist - Remote

(2025-07)

• Manage inboxes and calendars for multiple e-commerce clients, prioritizing and responding to inquiries to keep response times fast and nothing missed
• Work across several AI data annotation platforms, including Outlier, AfterQuery, and Handshake, following platform-specific guidelines to keep labeling accurate and consistent
• Evaluate AI-generated video outputs against structured rubrics, comparing results side by side for accuracy and consistency with task guidelines
• Juggle several client projects at once, prioritizing my own workload to hit turnaround deadlines without a manager checking in
• Keep everything organized day to day using Google Workspace, Notion, Trello, and Calendly so nothing slips through the cracks

Customer Service Representative - Insurance Supermarket

(2025-01 - 2025-06)

• Handled over 120 inbound and outbound calls a day for final expense life insurance products, one of the highest sustained call volumes on the team
• Ran calls through the Convoso dialer system, tracking outcomes and staying within call center compliance standards
• Built quick rapport with callers and walked them through policy options in plain, clear language
• Kept detailed, accurate notes on every call to make follow-up easy for the next person who touched the account

Team Lead / Administrative Assistant / Tutor - The 100th Psalm School of Music, Abuja - Abuja

(2024)

• Lead a team of 15 to 20 staff and tutors, coordinating schedules and responsibilities across the school's daily operations
• Handle the core admin side: enrollment, pricing, and keeping student and business records straight
• Also teach as a tutor, working directly with students at different skill levels
• First point of contact for parents and students, whether it's a question, a scheduling conflict, or a concern that needs sorting out
• Put together the enrollment and pricing materials the school still uses to onboard new families
• Work closely with school leadership on the operational side as the school has grown

Social Media Manager, Independent Contractor - Grace Chibuzo, Gospel Recording Artist

(2024 - 2025)

• Ran the Instagram account end to end, from content planning to posting schedule to day-to-day account management
• Took the account from under 500 followers to nearly 6,000 real, engaged followers in about a year through consistent, authentic content
• Stayed active in the comments and DMs to keep engagement genuine rather than just chasing numbers
• Tracked what was working and adjusted the content strategy as the account grew

Banking Officer - Zenith Bank

(2022 - 2024)

• Handled front-line customer service in a busy bank branch, resolving account issues and day-to-day service requests
• Processed daily banking transactions, deposits, withdrawals, transfers, and account maintenance, using Excel and internal banking systems to track records with a close eye on accuracy and compliance
• Trained newly hired staff on banking procedures, internal systems, and customer service expectations until they were ready to work independently
• Built the kind of client relationships that kept customers coming back
• Worked closely with the rest of the branch team to hit service and operational targets

MSc - Sociology - University of Ilorin

BSc - Economics - Bingham University