Tordue Damian

Versatile and results-driven professional with 14+ years of progressive experience across banking operations, education leadership, hospitality management, and revenue administration. Proven track record of leading cross-functional teams, driving operational efficiency, and delivering exceptional customer service. Achieved 25% improvement in service delivery, 98% compliance rating, and 35% reduction in reconciliation discrepancies in banking operations; 85% student pass rate as Principal/Teacher.

Skilled in financial operations, staff supervision, curriculum planning, stakeholder engagement, and digital productivity tools. Committed to leveraging extensive operational expertise to drive organizational success in administrative, NGO, education, or operations roles.

Principal / Mathematics & Geography Teacher at Rumatt Schools, Makurdi (2026-01 – Present)

• Coordinated academic and administrative activities of the school.
• Taught Mathematics and Geography at secondary school level.
• Supported curriculum planning, student assessment, and staff supervision.

Hotel Manager (Night Shift) at Swisspearl Continental Hotel, Abuja (2025-11 – 2025-12)

• Supervised night operations and ensured smooth service delivery.
• Coordinated staff activities and handled guest-related issues.

Multiple Roles (Executive Trainee, Admin Officer, Banking Assistant, Team Lead, Assistant Banking Officer) at First Bank of Nigeria Limited (2014-07 – 2024-09)

Held progressive responsibilities in branch banking operations, administration, customer service, and financial operations.

• Executive Trainee, Banking Services Group
• Admin Officer / Head of Local Services (HLS)
• Banking Assistant – Head Cash Services
• Banking Assistant – Head Customer Front Desk (HCFD)
• Team Lead, Non-Financial Operations
• Assistant Banking Officer – Team Lead, Financial Operations (Gboko Branch)
• Led branch financial and non-financial operations and coordinated daily activities.
• Supervised staff and ensured compliance with operational procedures.
• Improved customer service delivery and operational turnaround time.

Development Control / Levies Officer at Benue State Internal Revenue Service (2011-08 – 2014-03)

• Participated in revenue and levy administration activities.
• Maintained records and supported field operations.

B.Eng. in Agricultural and Environmental Engineering – Federal University of Agriculture, Makurdi (2003 – 2009)

Senior Secondary School Certificate (SSCE) – Mount Saint Gabriel's Secondary School, Makurdi (1997 – 2003)

First School Leaving Certificate (FSLC) – Lower Benue Staff Nursery/Primary School, Makurdi (1989 – 1997)